Helpdesk Support Technician

Description

Information Technology (IT) supports the use of computers, software applications, storage, networking, and other hardware or physical devices, infrastructures, and processes for managing all forms of electronic data. IT Service Support handles multi-tier, omnichannel support, including initial customer interactions, issue resolution, and escalation to specialized staff. IT Service Support also performs various levels of installation, preventive maintenance, and troubleshooting.

Requirements

• Eligible for some benefits depending on job classification and length of employment.
• Medical, dental, and vision coverage.
• Critical illness, accident, and hospital insurance.
• Life insurance (voluntary).
• Short and long-term disability coverage.
• Health savings account (HSA).
• Transportation benefits.
• Employee assistance program.
• Time off/leave (PTO, vacation, sick leave).
• Flexible remote work option.

Benefits

• 401(k) retirement plan with pre-tax and Roth options.
• Short and long-term disability coverage.
• Life insurance (voluntary).
• AD&D for employees and dependents.
• Short-term and long-term disability coverage.
• Health spending account (HSA).
• Employee assistance program.
• Flexible time off/leave.
• Remote work option.

About TEKsystems

TEKsystems is a leading provider of technology services and talent solutions. We work with progressive leaders to drive change and unlock business value through a range of solutions. We are a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500, across North America, Europe, and Asia. We are committed to diversity, equity, and inclusion and are an equal opportunity employer.

San Francisco Fair Chance Ordinance

We comply with the San Francisco Fair Chance Ordinance and consider qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

In accordance with Massachusetts law, we do not require or administer lie detector tests as a condition of employment or continued employment.

Use of Artificial Intelligence (AI)

We may use AI to support parts of our hiring process, including sourcing, screening, and evaluating candidates. Final decisions are made by our hiring team.