Helpdesk Support Technician

Key Responsibilities

• Respond to and prioritize IT support requests via phone, email, and in person
• Troubleshoot PCs, laptops, peripherals, and basic network issues
• Set up and configure workstations, printers, mobile devices, and video conferencing equipment
• Install, configure, and maintain hardware, software, and applications
• Support networked printers, plotting equipment, and peripheral devices
• Maintain hardware/software inventory and ensure data integrity
• Create basic end-user documentation and provide technology guidance
• Enforce IT policies, standards, and security procedures
• Aid with system upgrades, device monitoring, and technology planning
• Travel as needed to the other offices

Requirements

• Associate degree or equivalent technical training
• Minimum 2 years of experience in a Microsoft Server and Windows environment
• Working knowledge of PC hardware, networking basics, and IT applications
• Strong customer service, communication, and documentation skills
• Able to manage priorities, meet deadlines, and adapt to change
• Professional demeanor, dependable attendance, and collaborative work style

Pay

The salary range for this position is $44,619 - $60,764 ($21.45 - $29.21 per hour).

Schedule

This position is non-exempt. The position requires 3 days in the office and the ability to work from home Mondays and Fridays with alternating Fridays off.