Helpdesk Support Technician

About the role

Sonalysts, Inc. is seeking an entry level Helpdesk Technician to join our IT team. The successful candidate will support the development of systems and provide professional services that contribute to the national defense.

Responsibilities

• Demonstrate customer service by resolving issues in person, over the phone, or with remote access tools
• Escalate unresolved issues to the appropriate technical support contacts
• Perform inventory and asset management, including receiving and ongoing management of assets (issuing loaners and retiring older assets, etc.)
• Work as part of a team and communicate with end users of all technical ability levels
• Perform hardware and software updates, refreshes, and solutions
• Work on various projects and initiatives as assigned

Qualifications

• Minimum one year Information Technology experience OR Associates degree in an Information Technology related field
• Must be a U.S. citizen, eligible for a U.S. Department of Defense (DoD) SECRET security clearance*
• Possess an active U.S. Department of Defense (DoD) security clearance*
• Working knowledge of common software applications and processes
• Working knowledge of basic networking
• Working knowledge of M365
• Understanding of ticketing systems

Benefits

• Salary ranges between $55,000-$75,000, dependent on experience, qualifications and other relevant business criteria
• Become an integral part of an innovative employee-owned company which includes Flexible Time Program enabling an optimal work-life balance
• Paid Time Off
• 401(k) Plan with company match
• Employee Stock Ownership Plan (ESOP)
• Sales Bonus Program
• Special Performance and Retention Bonus Program
• Health and Dental Insurance
• Dependent Care Assistance Plan
• Health Care Reimbursement Plan
• Employee Referral Bonus Program
• Professional Development through Tuition Reimbursement Program, Online Training Program and Targeted Skills Program
• Relocation Assistance to Southeastern Connecticut, to be in the vicinity of our Waterford, CT headquarters

Pay

Salary ranges between $55,000-$75,000, dependent on experience, qualifications and other relevant business criteria.

Schedule

Flexible Time Program enabling an optimal work-life balance by permitting partners to arrange their work around personal appointments, parent-teacher conferences, children’s activities and the like, so long as the partner gets the job done on-time.

Benefits

• Health and Dental Insurance
• Dependent Care Assistance Plan
• Health Care Reimbursement Plan
• Employee Referral Bonus Program
• Professional Development through Tuition Reimbursement Program, Online Training Program and Targeted Skills Program

Skills

• Customer service
• Technical support
• Inventory and asset management
• Networking
• Software applications
• Ticketing systems

Benefits

• Flexible Time Program
• Paid Time Off
• 401(k) Plan with company match
• Employee Stock Ownership Plan (ESOP)
• Sales Bonus Program
• Special Performance and Retention Bonus Program
• Health and Dental Insurance
• Dependent Care Assistance Plan
• Health Care Reimbursement Plan
• Employee Referral Bonus Program
• Professional Development through Tuition Reimbursement Program, Online Training Program and Targeted Skills Program
• Relocation Assistance to Southeastern Connecticut, to be in the vicinity of our Waterford, CT headquarters