Helpdesk Technician

Key Responsibilities

• Troubleshoot technical issues on Windows and macOS systems.
• Support common software packages such as Adobe Creative Cloud and Microsoft Office.
• Provide basic support for specialized software (e.g., finance or scientific).
• Use helpdesk ticketing software to manage, track, and resolve service requests.
• Craft professional and helpful emails to stakeholders.
• Deliver "desk-side" support and office visits for urgent technical issues.
• Be present on-site during high-priority events to ensure technical success.
• Create documentation for both technical and non-technical audiences.

Required Qualifications

• BSc/BA/BS in IT, Computer Science, another technical field, or relevant experience.
• 1+ year of helpdesk experience, or relevant service-oriented experience.
• Ability to diagnose and resolve basic technical issues.
• Excellent oral and written communication skills in English.

Preferred Qualifications

• Experience with Active Directory.
• Experience with Microsoft 365.
• Experience with Google Workspace.
• CompTIA A+ certified or other IT certification.

Benefits

• Comprehensive benefits including medical/dental/vision, PTO and paid parental leave, 401(k) with 5% employer match, and student debt repayment option.

Application

Please submit your resume summarizing your relevant experience. If you live outside the San Francisco Bay Area, please include a cover letter confirming your willingness to relocate. Applications without one will be rejected.