Helpdesk Technician

Responsibilities

• Field incoming helpdesk requests from end users via telephone, e-mail, or in-person
• Track all requests and support provided via our helpdesk solution
• Troubleshoot computer hardware and software issues
• Research solutions and advise staff on appropriate action while keeping the IT Manager and department aware of issues and resolutions
• Record, track, and document helpdesk problem-solving processes
• Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
• Identify and learn appropriate software and hardware used and supported by the organization
• Perform hands-on maintenance at the desktop level, including (but not limited to) installing and upgrading software, installing hardware, implementing file backups, configuring systems and applications, and configuring cell phones and/or smartphones
• Auxiliary in preventative maintenance, including review and cleaning of workstations, printers, and peripherals
• Auxiliary in Asset Tracking, Inventory, and Life Cycle Management
• Auxiliary in other roles in the field of technology, including digital photography and document design

Requirements

• Knowledge of basic computer hardware, including desktops, laptops, printers, monitors, mobile devices, etc.
• Experience with desktop and server operating systems
• Application experience with Microsoft Office, Adobe Acrobat, Webmail, Antivirus, Antispyware software, etc.

Qualifications

• Exceptional written and oral communication skills
• Exceptional interpersonal and documentation skills

Skills

• Ability to analyze, conduct research, and problem solve
• Ability to absorb information quickly and retain it for future use
• Ability to present ideas in user-friendly language
• Self-motivated and detail-oriented
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Exceptional customer service orientation
• Experience working in a team-oriented, collaborative environment

Benefits

• 401(k) 401(k) matching
• Dental Insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Pay

$17-23 per hour

Schedule

Monday to Friday