Helpdesk Technician

About the role

The Helpdesk Technician is responsible for providing technical support to users across various departments. This includes troubleshooting hardware and software issues, assisting with user training, and maintaining a high level of customer service.

Responsibilities

• Provide timely and effective technical support via phone, email, and remote access tools.
• Diagnose and resolve hardware and software problems using diagnostic tools and knowledge of common issues.
• Train users on new systems and applications as needed.
• Document and track tickets and resolutions for efficient follow-up.
• Collaborate with other IT teams to ensure seamless integration and support.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Minimum 2 years of relevant work experience in a helpdesk or IT support role.
• Strong problem-solving skills and ability to handle multiple tasks simultaneously.
• Excellent communication and interpersonal skills.
• Proficiency in Windows operating systems, Microsoft Office, and common IT support tools.

Qualifications

• Experience with network troubleshooting and basic networking concepts.
• Knowledge of common IT support software and tools.
• Ability to work independently and as part of a team.

Skills

• Technical proficiency in troubleshooting and resolving computer hardware and software issues.
• Effective communication and customer service skills.
• Problem-solving and analytical skills.
• Attention to detail and organizational abilities.

Benefits

• Competitive salary commensurate with experience.
• Flexible work schedule.
• Professional development opportunities.
• Health insurance coverage.
• Employee discounts.

Pay

Salary is competitive and commensurate with experience.

Schedule

Flexible work schedule available.