Helpdesk Technician

About the role

We are seeking a Help Desk Technician to serve as the dedicated on-site IT support for our Irvine, California office and as the primary IT point of contact for our West Coast employees and offices.

Key Responsibilities

• Provide first-level technical support to users via in-person assistance, phone, email, or chat
• Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, applications, and network connectivity
• Log, track, and document all help desk requests using the company’s ticketing system
• Escalate unresolved issues to the appropriate internal teams or third-party vendors
• Set up and configure hardware and software for new hires and assist with IT onboarding
• Maintain and update IT asset inventory and software licensing records
• Aid in maintaining user accounts, email, and access permissions
• Support conference room technology, video conferencing tools, and AV equipment
• Maintain technical documentation and user guides for common issues and solutions
• Collaborate with the Houston IT team on system updates, cybersecurity practices, and organization-wide IT projects

Qualifications/Requirements

• Associate degree in Information Technology, Computer Science, or a related field (or equivalent experience)
• Proficiency with Windows OS, Microsoft 365, and common business applications
• Familiarity with networking fundamentals (DNS, DHCP, VPN, etc.)
• Strong problem-solving skills and the ability to clearly explain technical issues to non-technical users
• Excellent customer service and communication skills
• Ability to prioritize tasks and manage time effectively in a fast-paced environment
• Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar (plus)

Work Schedule & Environment

• On-site presence required 5 days a week in the Irvine office
• Standard office environment with occasional lifting of equipment (up to 25 lbs)
• May require occasional after-hours or weekend support during upgrades or outages
• Routine collaboration with the Houston-based IT team and remote support to West Coast teams/offices

Pay

Exact salary will depend on level of education and relevant experience.

Schedule

On-site presence required 5 days a week in the Irvine office.