Helpdesk Support Technician

Responsibilities

• Records customer and problem information into Kaseya Ticketing system.
• Updates tickets with appropriate entries and closes tickets with resolution after verifying with end user through verbal or email follow up.
• Provides excellent customer service by solving hardware and software problems to all computer users both locally and remote.
• Sets up new accounts.
• Runs, prints and distributes reports.
• Setup up printers and print queues in various systems.
• Travels to remote facilities as necessary.
• Administers phone system, voice mail systems and performs adds, moves, and changes as necessary.
• Works with outside vendors as necessary.
• Test and install networking and operating system software, software applications and hardware.
• Prioritizes own workload and manages customer expectations.
• Basic understanding of the LAN/WAN administration role of the business and how the LAN/WAN administration processes affect the business users.
• Administers Mobile Device Management software through design, development and deployment.
• Requires being “on call” for any after hour problems and or scheduled maintenance that may occur.

Requirements

• Help desk support, Help desk, Support, Troubleshooting, Service desk, Active directory, Technical support, Ticketing system, Office 365
• Working hours for this opportunity are M-F 8:00 a.m. to 5:00 p.m.
• The candidate must be able to have excellent attention to detail, and the ability to work collectively with the team.
• The ideal candidate will be responsible for providing technical support and excellent customer service to associates needing technical assistance.

Skills

• Help desk support
• Help desk
• Support
• Troubleshooting
• Service desk
• Active directory
• Technical support

Top Skills

• Help desk support
• Help desk
• Support
• Troubleshooting
• Service desk
• Active directory
• Technical support

Details

• Help desk support
• Help desk
• Support
• Troubleshooting
• Service desk
• Active directory
• Technical support

Additional Skills & Qualifications

• Working hours for this opportunity are M-F 8:00 a.m. to 5:00 p.m.
• The candidate must be able to have excellent attention to detail, and the ability to work collectively with the team.
• The ideal candidate will be responsible for providing technical support and excellent customer service to associates needing technical assistance.

Job Type & Location

This is a Contract position based out of Powell, TN.

Pay And Benefits

• The pay range for this position is $20.00 - $25.00/hr.

Requirements

• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
• Benefits are subject to change and may be subject to specific elections, plan, or program terms.
• If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

About TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies.