Helpdesk Support Agent
About the role
Ensworth is seeking a customer-focused Helpdesk Support Agent to join our IT department. Based primarily at the Frist Campus and traveling to the Red Gables Campus as needed, this position serves as the first point of contact for technology-related questions and issues from students, faculty, and staff. Under the supervision of the Associate Director of Technology and the Chief Technology Officer, the Helpdesk Support Agent responds to helpdesk tickets, troubleshoots hardware and software issues, and supports day-to-day technology needs across both campuses.
About Ensworth School
Ensworth is a kindergarten through twelfth grade, coeducational independent school. The School promotes academic excellence and inspires students to be intellectually curious, to use their talents to the fullest, to be people of integrity, and to be contributors to society. The school’s challenging academic program is embedded in a culture of support and encouragement and reflects a commitment to the core skills of observation, collaboration, communication, analysis, questioning, evaluation, and most importantly, the application of knowledge.
Graduates have the adaptability, resilience, and resourcefulness necessary for success in the 21st century and are not only prepared to meet the demands of the future but are also imbued with a sense of purpose and service to others. Ensworth School is an extraordinary place to work and seeks employees who are passionate about learning and motivated by the opportunity to awaken that passion in students.
Requirements
- 2 Year Degree (Required)