Tier 1 Helpdesk Support Agent

Key Responsibilities

• End user support in a Microsoft Windows network.
• Respond to service tickets and escalate support requests as necessary.
• Basic hardware diagnosis and troubleshooting (PCs and peripherals).
• Access management (password/credentials resets).
• Software support, including M365 Office apps and resort-specific platforms.

Essential Skills And Qualifications

• Customer service: Clear verbal and written communication, active listening skills and empathy toward end users.
• Technical Fundamentals: Basic knowledge of operating systems (Windows 11), networking and other common applications.
• Problem solving: Ability to follow step-by-step instructions and apply logic and critical thinking to unfamiliar technical issues.

Preferred Experience

• 2+ years in a Helpdesk environment, or 5+ years in an end user role.

Additional Job Considerations

• Awareness that we are a ski area, where operations dictate heightened availability during on-season.
• Ability to navigate the entire mountain proficiently on skis in Winter and motorized vehicle in Summer.

PLEASE NOTE

• This position requires extensive travel on-mountain during the winter season.
• To be considered, applicants must be able to ski or snowboard at an intermediate level or above.

Benefits

• Group Health (Medical, Dental, Vision, Life & AD&D)
• 401(K) Match
• Flexible Spending
• Paid Time Off
• Mix of Vacation Time/Sick Time

Compensation

Compensation range is $26.44-$32.70 per hour.