Helpdesk Agent

This is a full-time, on-site position based at our client’s location in Dayton, OH.

Responsibilities

• Provide technical support to end-users.
• Resolve IT issues and maintain the overall functionality of computer systems within an organization.
• Deliver remote assistance through the help desk and on-site support to address hardware and software-related problems.

Requirements

• 2+ years of experience in a Help Desk, Service Desk, or Technical Support role.
• Strong working knowledge of Windows 10/11.
• Experience with Active Directory and Microsoft 365 Administration.
• Working knowledge of DNS and DHCP.
• Experience supporting iMac and MacBook environments.
• Experience troubleshooting Chromebooks and Windows laptops.
• Experience working with IT ticketing/help desk systems.
• Required expertise with tools like Intune & Autopilot, and SCCM.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Strong organizational skills with the ability to prioritize and manage multiple tasks in a fast-paced environment.
• Must have a car, as this position requires travel between locations and the transportation of equipment.
• Valid driver’s license and proof of vehicle insurance.
• Legally authorized to work in the US without sponsorship.
• Demonstrate a “can-do” attitude.
• Display Sentinel’s “ACE” factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.

Benefits

• Weekly competitive pay.
• Medical, dental, and vision benefits.
• 401K plan.

About Us

Sentinel delivers solutions that can efficiently address a range of IT needs – from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions providers in the US. We have aligned with many of today’s global technology leaders including Cisco, Dell, VMware, and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ; Lansing, and Grand Rapids, MI; Milwaukee, WI; and Denver, CO.

Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact.