Helpdesk

GDIT is seeking a Help Desk Technician to join our team supporting the Department of State at our Sterling and Manassas, Virginia offices. US citizenship is required.

About the role

As a Help Desk Technician, you will help build, maintain, and grow a new helpdesk while providing high-level technical support to remote customers. This role involves creating and refining processes, delivering excellent customer service, and troubleshooting issues in a Dev/Sec/Ops environment with evolving tools and technologies.

Responsibilities

• Provide technical support and service via phone, chat, email, and tickets
• Support chatbot, AI-driven analytics, and VDI implementations
• Troubleshoot and resolve issues, recommending corrective actions or procedural changes
• Support Active Directory accounts, GPOs, and related tasks
• Document and track customer incidents and requests in a ticketing system
• Follow resolution processes and escalate tickets as needed
• Serve as a subject matter expert for software and related issues
• Support zero trust initiatives
• Contribute to helpdesk process, procedure, and requirement development

Requirements

• Associate degree in an IT-related discipline or a minimum of 1 year of related experience (5+ years of related experience preferred)
• Technical support, networking, and application support experience
• Familiarity with AI chatbots and problem-solving skills
• CompTIA Security+ certification required within 6 months of start date
• Active Top Secret security clearance
• Excellent verbal and written communication skills
• Collaborative and adaptable mindset

Benefits

• Comprehensive medical, dental, and vision plans (including Health Savings Account options)
• 401(k) plan with company match (pre- and post-tax contributions allowed)
• Paid time off: vacation, sick, personal, holidays, parental, military, bereavement, and jury duty leave
• Short- and long-term disability, life, accidental death and dismemberment, personal accident, critical illness, and business travel accident insurance
• Flexible work weeks where possible
• AI-powered career tool for growth and learning opportunities
• Internal mobility team to support career advancement
• Award-winning culture of innovation and military-friendly workplace

Pay

Salary range: $69,264 – $115,689 per year (based on experience, geographic location, and contractual requirements).

Hourly rate range: $70,550 – $95,450 per year (based on experience, geographic location, and contractual requirements).

Schedule

• Full-time: 40 hours per week
• Onsite at customer locations in Sterling and Manassas, Virginia