Hearing Support Clerk

About the role

The City of New York’s Office of Administrative Trials and Hearings (OATH) is the nation’s largest administrative tribunal, holding over 250,000 trials and hearings annually. OATH adjudicates a wide range of matters filed by nearly every city agency, board, and commission. OATH also houses the Center for Creative Conflict Resolution, which provides mediation and restorative justice support to City government agencies and the general public, and the Administrative Judicial Institute, a resource center that offers training, continuing education, research, and support services for administrative law judges and hearing officers.

Responsibilities

• Having significant contact with the general public to improve communication between the members of the public appearing at OATH and the agency.
• Responding to community inquiries and concerns.
• Ensuring that all members of the community appearing at OATH in-person or remotely through telephone or email understand the adjudication process.
• Providing case or other information and assistance to members of the community appearing at OATH.
• Investigating and attempting to resolve complaints from the public appearing before OATH.
• Ensuring that cases are processed in a timely manner to minimize wait time for the public.
• Serving as the primary liaison between OATH and the community who seek to schedule a hearing, and/or pay a fine.
• Reviewing, confirming, and ensuring accurate information is provided to members of the community who have been issued summonses, so they understand what they need to do.
• Aiding in all aspects of processing cases efficiently when members of the public appear for hearings, so the public has timely access to justice.
• Performing routine office tasks, such as filing, keeping records, and typing.

Requirements

• High school graduation or equivalent and three years of experience in community work or community-centered activities in an area related to duties described above; or
• Educational and/or experience which is equivalent to "1" above.

Preferred Skills

• Excellent writing, interpersonal, communication, customer service, and presentation skills.
• Ability to work independently and within groups.
• Strong computer skills including experience with Word, Access, Outlook, and Excel.
• History of volunteerism, such as service in the AmeriCorps or Peace Corps, is viewed favorably.

Benefits

Public Service Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.