Clerk Support Representative

About the role

The customer support representative is responsible for serving business partners to address and resolve issues they have with end customers in order to retain them and grow the business.

Responsibilities

• Perform interactions with customers/stores through omnichannel platforms (Voice - email - chat) to resolve queries and technical problems related to the use of the application and the platform for credit evaluation and after-sales service, providing clear and fast responses in real time.
• Record, in a detailed and updated manner, the problems and solutions provided to the stores, to have a clear history that facilitates the monitoring and continuous improvement of the service.
• Identify and propose improvements in internal processes and sales and after-sales support. Implement changes to increase efficiency and quality of service.
• Maintain clear and constant communication with stores, to ensure that they are informed about updates and changes in procedures.
• Store satisfaction: Conduct surveys and collect feedback from stores on the service received.

Requirements

• Completed Technical or partially university studies in related areas such as Business Administration, Communications or similar.
• Basic knowledge of Microsoft Office tools and Google Suite.
• Previous experience in customer service or support, preferably in the sales or financial sector, of at least 1 year.
• Effective communication skills, ability to work in a team and handle difficult situations under pressure.
• Agility in keyboarding, spelling and writing.
• Experience in customer relationship management software (CRM) preferably Zendesk, in financial services or technology is desirable.

Benefits

• 100% Company Funded : Private Health Insurance for employee and immediate family
• Pension Fund
• Company-funded employee life and disability insurance
• 20 days vacation, unlimited sick leave
• $2,000 USD annual Co-working Travel perk
• $2,000 USD annual Professional Development perk
• Phone Finance, headphone benefit, home office equipment allowance and wellness perks
• Catered Lunch

Pay & Schedule

• Hybrid schedule

Qualifications

• Completed Technical or partially university studies in related areas such as Business Administration, Communications or similar.
• Basic knowledge of Microsoft Office tools and Google Suite.
• Previous experience in customer service or support, preferably in the sales or financial sector, of at least 1 year.
• Effective communication skills, ability to work in a team and handle difficult situations under pressure.
• Agility in keyboarding, spelling and writing.
• Experience in customer relationship management software (CRM) preferably Zendesk, in financial services or technology is desirable.

Skills

• Customer service skills
• Technical knowledge
• Microsoft Office tools
• Google Suite
• CRM software (preferably Zendesk)

Benefits

• 100% Company Funded : Private Health Insurance for employee and immediate family
• Pension Fund
• Company-funded employee life and disability insurance
• 20 days vacation, unlimited sick leave
• $2,000 USD annual Co-working Travel perk
• $2,000 USD annual Professional Development perk
• Phone Finance, headphone benefit, home office equipment allowance and wellness perks
• Catered Lunch

Schedule

• Hybrid schedule

Pay

• Not specified