Healthcare Administrator

About The Role

The Healthcare Administrator manages non-clinical operations, regulatory compliance, and administrative workflows within a modern, technology-enabled healthcare delivery model. The role is responsible for ensuring seamless integration between clinical staff, scheduling platforms, and electronic health record systems to optimize patient care pipelines. Working closely with legal, product, and clinical leadership, this role manages state licensing, credentialing pipelines, and compliance programs. The administrator will identify bottlenecks in patient-provider matching, establish standard operating procedures for billing operations, and ensure strict adherence to HIPAA guidelines across all digital and physical touchpoints.

Key Responsibilities

• Oversee provider credentialing and state-level licensing workflows using automated credentialing software and tracking systems.
• Monitor and audit compliance programs, ensuring all operational workflows conform with HIPAA, OSHA, and state-specific healthcare regulations.
• Optimize patient scheduling and EHR workflows to reduce provider idle time and improve patient throughput metrics.
• Coordinate with third-party billing services and internal finance teams to manage claims processing pipelines and resolve payer disputes.
• Develop and document Standard Operating Procedures (SOPs) for non-clinical staff to standardize onboarding and service delivery.
• Analyze operational KPIs, including patient wait times, billing error rates, and credentialing cycle times, reporting findings to executive leadership.

What We Are Looking For

• 4-7 years of experience in healthcare administration, clinic operations, or practice management within the US healthcare system.
• Demonstrated expertise with electronic health record (EHR) systems such as Athenahealth, Epic, or Elation Health.
• Deep working knowledge of HIPAA regulations, Medicare/Medicaid compliance, and medical billing/coding processes.
• Strong analytical skills with proficiency in Excel, SQL, or BI tools for operational reporting.
• Bachelor's degree in Healthcare Administration, Business Administration, or a related field.
• Bonus: Master of Health Administration (MHA) or Master of Business Administration (MBA); experience working in a venture-backed digital health startup or telemedicine platform.