Health Technician - Telehealth Clinical

About the role

The Veterans Health Administration (VHA) supports patient care using telehealth technologies which increase a Veteran's access to care & support a Veteran's self‑management. This includes developing & delivering virtual & digital technologies which help Veterans communicate with their health care teams & coordinate, track & manage their health care.

Responsibilities

• Prepare the clinical environment – preparing medical and telecommunications equipment for clinical examination & treatment
• Serve as a telepresenter within scope of practice during clinical video telehealth (CVT) & VA Video Connect (VVC) encounters – establishing & maintaining video conferencing connections, making introductions between patient site & provider site
• Serve as an imager & clinical data manager for store & forward telehealth (SFT) clinical encounters – capturing images, collecting data & transmitting them electronically for clinical review in accordance with VHA national guidelines
• Ensure patient care is delivered safely by following appropriate procedures for inventory management, cleaning of clinical equipment & the care environment while following all patient safety guidelines, protocols & procedures
• Complete standardized clinical questionnaires & templates within scope of training & applicable guidelines
• Protect patient privacy by complying with all information security & patient privacy regulations
• Receive & schedule requests for simple & complex intra‑facility & inter‑facility telehealth appointments using an electronic resource‑based scheduling system
• Screen patients for Telehealth modality & refer patients that do not meet established criteria to appropriate care
• Monitor & maintain schedules of rooms, patients, technologies, clinical providers & presenters as needed to ensure efficient telehealth operations
• Support the Veteran in completing patient satisfaction surveys
• Configure, install, troubleshoot, clean & perform minor routine maintenance of assigned telehealth technology
• Ensure assigned telehealth technologies are managed appropriately – inventory, secure, ready for use & accounted for by preparing & tracking maintenance work orders, information systems, inventory records & communicating with the National Telehealth Technology Help Desk to facilitate troubleshooting, repair & coordination of replacement equipment as necessary