Health Technician (Telehealth Clinical)
About the role
The Health Technician (Telehealth Clinical) serves as a generalist to support and manage telehealth operations at the VA Albany Health Care Center - with duties that may require travel. Primary responsibilities include: supporting clinical telehealth encounters for both the patient and provider by serving as the telepresenter; and clinical data manager for telehealth store.
Responsibilities
- Supports clinical telehealth encounters by serving as the telepresenter and managing real time clinical telehealth events.
- Provides technical and administrative support of telehealth operations.
Requirements
Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.
- Experience: One year of experience in a health care field that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician.
- Education: Four academic years above high school leading to a bachelor's degree with courses related to the occupation.
- Experience/Education Combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
Qualifications
- Comprehensive knowledge of computer systems and programs to perform a variety of tasks.
- Ability to communicate, consult, and interact with other members of the healthcare team, external relations, customer service, and patient education.
- Ability to provide and receive guidance and technical direction.
- Ability to plan, organize, set priorities, work as a team member, and effectively complete assignments.
- Ability to read, interpret, and apply complex written instructions.
- Knowledge of general clinical policies and procedures in a healthcare environment.
- Skilled in the use of telehealth technologies for the facilitation of telehealth clinical encounters.
Skills
KSAs:
Benefits
See VA Directive and Handbook 5019 for physical requirements.
Pay
Competitive salary and regular salary increases.
Schedule
Total Rewards of a Allied Health Professional Work Schedule: 8:00am - 4:30pm (Monday - Friday).
Physical Requirements
See VA Directive and Handbook 5019 for physical requirements.