Health Technician (Telehealth Clinical)

Summary

The Health Technician (Telehealth Clinical) serves in a generalist role to support and manage telehealth operations and is typically stationed at a clinical care delivery site (VA Medical Center - CBOC - VA Outreach Clinic - etc.). Duties that may require travel.

About the Role

This position supports the provision of patient care using telehealth technologies which increases a Veteran's access to care and supports a Veteran's self-management. Duties include preparing the clinical environment, serving as a tele-presenter, serving as an imager and clinical data manager, taking measures to ensure patient care is delivered safely, ensuring patient privacy is protected, arranging and completing test video calls, and ensuring information and resources are maintained for local and remote telehealth providers.

Responsibilities

• Preparing the clinical environment, which may include preparing medical and telecommunications equipment to be used for clinical examinations and treatment
• Serving as a tele-presenter within scope of practice during clinical video telehealth (CVT) and VA Video Connect (VVC) encounters including tasks such as establishing and maintaining video conferencing connections, making introductions between patient site and provider site, following instructions of a clinician to facilitate an effective clinical encounter
• Serving as an imager and clinical data manager for store and forward telehealth (SFT) clinical encounters including tasks such as capturing images, collecting data and transmitting them electronically for clinical review in accordance with VHA national guidelines
• Taking measures to ensure patient care is delivered safely by following appropriate procedures for inventory management, cleaning of clinical equipment and the care environment while following all patient safety guidelines, protocols, and procedures
• Completing standardized clinical questionnaires and templates within scope of training and applicable guidelines
• Maintaining regular contact with other staff members and the Facility Telehealth Coordinator to work out process issues, equipment needs, problems, data collection, and any other logistical issues
• Ensuring that patient privacy is protected by complying with all information security and patient privacy regulations
• Ensuring information and resources are maintained for local and remote telehealth providers so they can effectively execute contingency and emergency plans

Requirements

• One year of experience in a health care field that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician
• Four academic years above high school leading to a bachelor's degree with courses related to the occupation
• Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable

Qualifications

• Comprehensive knowledge of computer systems and programs to perform a variety of tasks
• Ability to communicate, consult, and interact with other members of the healthcare team, external relations, customer service and patient education
• Ability to provide and receive guidance and technical direction
• Ability to plan, organize, set priorities, work as a team member, and effectively complete assignments
• Knowledge of general clinical policies and procedures in a healthcare environment
• Skilled in the use of telehealth technologies for the facilitation of telehealth clinical encounters

Skills

• Knowledge and experience with Microsoft Suite
• Excellent written/oral communication skills and be able to educate others in a meaningful way
• Knowledge and understanding related to smart devices and ability to troubleshoot and provide technical support preferred
• Scheduling experience and experience with various scheduling software is a plus

Benefits

Not specified

Pay

GS-06

Schedule

Monday-Friday - 7:30am-4:00pm (subject to change based on facility needs)

Virtual

This is not a virtual position

Functional Statement #

00131F

Relocation/Recruitment Incentives

Not Authorized

Permanent Change of Station (PCS)

Not Authorized