Head of Retail

Overview

Sightglass is a specialty coffee leader renowned for quality coffee experiences, and we’re seeking a seasoned retail operator to lead our dynamic, multi-location cafe organization through the company's next phase of growth. The Head of Retail reports to the CEO and holds full P&L responsibility for the retail channel, leading a team of approximately 100 employees across Northern and Southern California. This role directly leads the NorCal regional leader and the store leadership at the Los Angeles location. This is an operator's role in a company that is actively growing. The Head of Retail will be most successful if they are a hands-on builder who can work alongside their teams, strengthen operational systems, and ensure the people and processes across all locations are equipped to consistently and joyfully provide the premium-quality specialty coffee experience that Sightglass is known for. This position may be based in Los Angeles or San Francisco, with regular travel between locations.

About the role

The Head of Retail is responsible for overseeing the day-to-day operations of multiple cafes, managing a team of approximately 100 employees, and ensuring consistent delivery of high-quality specialty coffee experiences. They also lead the NorCal regional leader and the store leadership at the Los Angeles location, working closely with the CEO to drive the retail channel's growth and profitability.

Responsibilities

• Oversee the day-to-day operations of multiple cafes
• Manage a team of approximately 100 employees
• Ensure consistent delivery of high-quality specialty coffee experiences
• Lead the NorCal regional leader and the store leadership at the Los Angeles location
• Work closely with the CEO to drive the retail channel's growth and profitability

Requirements

• Proven track record of success in a similar role
• Experience leading a team of 50+ employees
• Strong understanding of specialty coffee and its production
• Excellent interpersonal and communication skills
• Ability to work effectively in a fast-paced, dynamic environment
• Experience with financial management and budgeting

Qualifications

• Bachelor's degree in Business Administration, Hospitality Management, or related field
• Minimum of 5 years of experience in a leadership role within the specialty coffee industry
• Experience with CRM systems and point-of-sale software

Skills

• Strategic thinking and problem-solving skills
• Leadership and team-building abilities
• Financial acumen and budgeting skills
• Customer service orientation
• Ability to manage multiple priorities simultaneously

Benefits

At Sightglass, we offer competitive compensation packages, including a comprehensive benefits program that includes health insurance, retirement savings plans, and paid time off. We also provide opportunities for professional development and career advancement within a supportive and collaborative work environment.

Pay

Compensation for this role is commensurate with experience and qualifications.

Schedule

This role requires regular travel between locations, with some flexibility in the schedule to accommodate business needs.