Head of Global Application Production Services, VP III

What We Are Looking For

We are looking for a Head of Global Application Production Services who will be responsible for overall production support and operations of State Street Investment Management’s applications and software products, and CI/CD, DevOps platforms and processes. This person will lead a globally diverse team of software engineers and analysts to ensure State Street Investment Management IT operates high-quality and reliable software applications and services that support our business and clients and ensure our IT community adopts high-efficient dev/release/operation processes and tools.

The candidate must have proven track record of managing global support teams and have extensive experience in Application Operations within the investment management industry. This role is part of the Chief Operating Office (COO) organization that provides technology and business services to State Street Investment Management. This includes but not limited to sales, marketing to client onboarding, client investment management and trading, client servicing and corporate functions.

What You Will Be Responsible For

• Establish consistent applications operation and support model, centralize L1, streamline and standardize monitoring and incident management, improve Major Incident (MI) management;
• Manage L2 for most critical, can’t fail applications (e.g. trade, portfolio construction, etc);
• Manage process to mitigate infrastructure risks;
• Establish and manage Application run/operations model in future (Cloud) environment;
• Help establish and evolve DevOps model including CI/CD;
• Streamlined and implement consistent model for L2 and beyond.

Strategic

• Implement industry best practices in Global Follow-the-Sun Application Support;
• Incident Management;
• Application monitoring and run.

Evolve

• Software monitoring, configuration, run and performance and scalability in on-prem or in cloud environment.

What We Value

• Strategic thinking and strong leadership with extensive experience in IT operations and production support and DevOps;
• Strong communication skills, at both senior management level and team/project level;
• Effective collaboration with global Business organization and IT functions;
• Risk Excellence mindset, proactive risk identification and risk management.

Education & Preferred Qualifications

• Minimum Bachelor Degree with 12+ years software engineering and global support experience, 7+ years global team management;
• Deep understanding of Software monitoring, production support, incident management, SDLC, DevOps, CI/CD, and infrastructure platforms configuration;
• Experience in IT operations in cloud environment.

Salary Range

$120,000 - $217,500 Annual

About State Street

Around the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future. As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

Job Application Disclosure

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.