Jobs · Customer Service · Texas

Head of Admissions, 2 Hour Learning - $200,000/year USD

Crossover · Southlake, TX · 1 wk ago
Customer Service$100/hrFull-time

About the role

This role is designed to uphold standards for a new school model with global ambitions. The model integrates demanding academics, technology-enhanced instruction, and elevated expectations for both students and educators. Student learning consistently outpaces national averages, supported by measurable evidence. Afternoons focus on depth, autonomy, and practical competency development.

Responsibilities

  • Directing the complete enrollment experience for candidate families, beginning with initial outreach and continuing through onboarding.
  • Facilitating exploratory conversations to evaluate compatibility before introducing options or advising on progression.
  • Overseeing 20+ concurrent family engagements across varied enrollment phases, maintaining transparent progress tracking and timely outreach.
  • Delivering campus visits, shadowing opportunities, and decision-stage dialogues that articulate outcomes, standards, and the ideal candidate profile.
  • Ensuring precise CRM and enrollment documentation (HubSpot and SIS) to enable forecasting, prioritization, and consistent service delivery.

Requirements

  • 3+ years providing elevated, individualized service in settings where service excellence directly influences organizational reputation (education, high-end hospitality, executive assistance, exclusive membership, or independently managed services).
  • Proven accountability for a complete client, admissions, or enrollment pathway spanning initial inquiry to onboarding completion.
  • Track record managing 20+ simultaneous client, guest, or family connections across differing stages, supported by a structured tracking and prioritization approach.
  • Capacity to share specific instances of advisory decision-making, including occasions when you counseled against your offering due to misalignment.
  • Professional correspondence experience with C-level executives, affluent individuals, or discerning clients.
  • Readiness to reside in or relocate within 60 days to one of these locations: Chicago, IL, Nashville, TN, Oklahoma City, OK, Tulsa, OK, or Southlake, TX.
  • Authorized to work in the United States without visa sponsorship.

Nice-to-have Requirements

  • Background in competitive independent school admissions or selective program recruitment.
  • History in premium hospitality, VIP client services, or C-suite support functions.
  • Experience designing or optimizing enrollment workflows, standard operating procedures, or service protocols.
  • Proficiency leveraging data and CRM analytics to enhance conversion alignment, not merely velocity.

Benefits

Working with us offers a dynamic, on-campus and remote-friendly environment where innovators, educators, and AI specialists can be a part of fixing a broken school system. The compensation level for this role is $100 USD/hour, which equates to $200,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly.

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