Jobs · Customer Service · Tennessee

Head of Admissions, 2 Hour Learning - $200,000/year USD

Crossover · Nashville, TN · 2 days ago
Customer Service$100/hrFull-time

About the role

This role is designed to uphold standards for Alpha's forward-looking school framework. The responsibilities include managing the entire admissions process from initial inquiry to final enrollment, ensuring alignment between families and the educational model.

Responsibilities

  • Taking full ownership of the enrollment pathway for prospective families, beginning with initial outreach and concluding with onboarding.
  • Facilitating diagnostic discussions to assess alignment before introducing options or advising on subsequent actions.
  • Overseeing 20+ concurrent family engagements across various phases of the enrollment funnel, with systematic tracking of progress and follow-up timing.
  • Directing campus visits, student shadow days, and enrollment decision meetings that transparently convey learning outcomes, behavioral expectations, and ideal candidate profiles.
  • Ensuring precise CRM and student information system data (HubSpot and SIS) to enable reliable forecasting, strategic prioritization, and consistent service delivery.

Requirements

  • 3+ years providing premium, customized service in settings where the quality of service directly influences brand perception (education, high-end hospitality, executive assistance, exclusive membership organizations, or independently operated service businesses).
  • Proven responsibility for managing a complete client, admissions, or enrollment experience from initial engagement through final onboarding.
  • Capacity to share specific instances of advisory decision-making, including occasions when you counseled against your offering because it was not an appropriate match.
  • Professional-level written communication with senior leaders, affluent clients, or discerning stakeholders.
  • Willingness to reside in or relocate within 60 days to one of these regions: Chicago, IL, Nashville, TN, Oklahoma City, OK, Tulsa, OK, or Southlake, TX.
  • Authorized to work in the United States without visa sponsorship.

Nice-to-have Requirements

  • Background in admissions for selective independent schools or enrollment for competitive educational programs.
  • Prior roles in luxury hospitality, VIP client services, or executive-level administrative support.
  • Experience designing or refining enrollment workflows, standard operating procedures, or service quality benchmarks.
  • Proficiency leveraging data and CRM analytics to enhance enrollment fit, not merely throughput.

Benefits

The position offers a dynamic, on-campus and remote-friendly environment where innovators, educators, and AI specialists can contribute to fixing a broken school system. The compensation level for this role is $100 USD/hour, which equates to $200,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly.

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