HCS DDD Supervisor

About the role

The DDD Home Care Program Supervisor position oversees consumer intakes and assessments, matches and monitors Personal Care Assistants (PCAs), resolves conflicts, and ensures compliance with AHCCCS and Electronic Visit Verification (EVV) requirements.

Responsibilities

• Complete consumer intake and assessments to determine service needs, including type, hours, and schedules.
• Congduct complete supervisory monitoring visits as per the Arizona Health Care Cost Containment System (AHCCCS) requirements.
• Schedule Personal Care Assistants (PCAs) and applicants for all necessary DDD trainings.
• Match and refer qualified PCAs to consumers based on service needs and skills.
• Monitor PCA performance, competency, and professional conduct.
• Monitor PCA compliance with EVV and assist PCAs with resolving payroll concerns.
• Complete and maintain accurate documentation.
• Communicate with Support Coordinators.

Qualifications

• 3+ years’ combined education/experience in case management or home care supervision.
• Knowledge of EVV systems and DDD.
• Bachelor’s Degree preferred.
• Have or be eligible for a Level 1 Fingerprint Clearance Card, a driver’s license, a clean driving record, and reliable transportation.
• Bilingual a plus.
• Strong problem-solving and conflict resolution skills.
• Ability to manage multiple priorities and deadlines.
• Strong written and verbal communication skills.

Work Environment

Forty percent of work time is spent in an office setting (Central Phoenix), while sixty percent is in the community (West Valley).

Schedule: Monday–Friday, 8:00 AM – 5:00 PM, with occasional evenings/weekends.

Pay

A competitive salary commensurate with experience with a complete benefits package including health, dental, vision, 403(b) retirement plan with employer match, and mileage reimbursement.

Schedule

Monday–Friday, 8:00 AM – 5:00 PM, with occasional evenings/weekends.