Service Supervisor - DDD

About the role

Hawaii Behavioral Health is seeking a motivated and organized Service Supervisor to support our Developmental Disabilities Division (DDD) in Hilo & Big Island. This position plays a crucial role in ensuring programmatic, administrative, and personnel compliance for the DD/ID Medicaid Waiver Services Program.

Responsibilities

• Assistance with overall programmatic, administrative, personnel, and contract compliance
• Covers daily services, coverage for residents, and other DD/ID Services
• Carries a caseload to meet the needs of HBH
• Completes supervision notes in a timely manner
• Greet and meet with new clients and providers when a new provider is matched to a client
• Coordinates at least 1 hour of shadowing of new providers before start of service
• Develops Individualized Plan (IP) and data logs/sheets annually and as needed to revise goals and data logs
• Develops Safety Crisis Plan for clients as needed
• Provides assistance with training of providers to ensure appropriate instructional strategies, documentation and administrative requirements
• Maintains good communication with DOH CM, families, clients and providers
• Communicates needs and concerns with Case Manager as needed
• Provides coverage/substitute, as needed, when DSW's are not able to work their schedule
• Provides administrative assistance to Program Coordinator and DDD Program Manager
• Provides assistance in orientation, training and individual supervision of direct service workers to assure appropriate/effective instructional strategies, documentation, administrative requirements and necessary skills
• Schedules consultation sessions with direct support workers as required for the specific individuals
• Provides regular supervision and submits required documentation in a timely manner
• Attends all required trainings
• Adheres to HBH administrative guidelines working timesheet and service logs
• Adheres and complies with HBH's Policies and Procedures and with HBH's DDD Rules and Regulations
• Participates in continuing education/training in accordance with the HBH Master Training Plan and Department of Health-Developmental Disabilities Division guidelines
• Performs other duties as assigned

Requirements

• Bachelor's degree from an accredited college or university in Social Sciences or education
• Minimum one (1) year verifiable experience working directly with individuals with disabilities or the elderly
• Current TB clearance
• First Aid and CPR training
• Criminal history check
• Traffic Abstract

Physical Requirements

• Observe, see, hear, and respond to client's needs, emergencies and conflicts
• Able to stoop, kneel, bend at the waist and reach on a daily basis
• Able to frequently stand, sit and walk
• Able to run after client occasionally
• Handle the responsibilities and routine stress often associated with providing childcare services
• Able to communicate effectively (verbal and written)
• Able to instruct and maintain emotional control under stress
• Individual will be exposed to inside and outside environmental conditions

Compensation & Benefits

• Competitive Pay (Biweekly)
• Ongoing training/supervision
• Opportunities for advancement
• Medical and dental coverage