Service Supervisor - DDD

About the role

Hawaii Behavioral Health is seeking a motivated and organized Service Supervisor to support our Developmental Disabilities Division (DDD) in Hilo & Big Island. This position plays a crucial role in ensuring programmatic, administrative, and personnel compliance for the DD/ID Medicaid Waiver Services Program.

Responsibilities

• Assistance with overall programmatic, administrative, personnel, and contract compliance; includes coordinating and scheduling daily services, coverage for residents, and other DD/ID Services.
• Carris a caseload to meet the needs of HBH.
• Completes supervision notes in a timely manner.
• Greet and meet with new clients and providers when a new provider is matched to a client.
• Coordinates at least 1 hour of shadowing of new providers before start of service.
• Develops Individualized Plan (IP) and data logs/sheets annually and as needed to revise goals and data logs.
• Develops Safety Crisis Plan for clients as needed.
• Provides assistance with training of providers to ensure appropriate instructional strategies, documentation and administrative requirements.
• Maintains good communication with DOH CM, families, clients and providers.
• Communicates needs and concerns with Case Manager as needed.
• Provides coverage/substitute, as needed, when DSW's are not able to work their schedule.
• Provides administrative assistance to Program Coordinator and DDD Program Manager.
• Provides assistance in orientation, training and individual supervision of direct service workers to assure appropriate/effective instructional strategies, documentation, administrative requirements and necessary skills.
• SUBMITS SERVICE VERIFICATION FORMS AND SUPERVISION LOGS IN A TIMELY MANNER AS SPECIFIED IN THE RULES AND REGULATIONS.
• NOTIFIES THE DDD PROGRAM MANAGER AND PROGRAM COORDINATOR, IN A TIMELY MANNER, WHEN THERE ARE CRITICAL AND SIGNIFICANT ISSUES OCCURRING.
• SCHEDULES CONSULTATION SESSIONS WITH DIRECT SUPPORT WORKERS AS REQUIRED FOR THE SPECIFIC INDIVIDUALS.
• PROVIDES REGULAR SUPERVISION AND SUBMITS REQUIRED DOCUMENTATION IN A TIMELY MANNER.
• ATTENDS ALL REQUIRED TRAININGS.
• ADEHERES TO HBH ADMINISTRATIVE GUIDELINES WORKING TIMESHEETS AND SERVICE LOGS.
• ADEHERES AND COMPLIES WITH HBH'S POLICIES AND PROCEDURES AND WITH HBH'S DDD RULES AND REGULATIONS.
• PARTICIPATES IN CONTINUING EDUCATION/TRAINING IN ACCORDANCE WITH THE HBH MASTER TRAINING PLAN AND DEPARTMENT OF HEALTH-DEVELOPMENTAL DISABILITIES DIVISION GUIDELINES.
• PERFORMS OTHER DUTIES AS ASSIGNED.

Requirements

• Bachelor's degree from an accredited college or university in Social Sciences or education, or Minimum one (1) year verifiable experience working directly with individuals with disabilities or the elderly
• Current TB clearance
• First Aid and CPR training
• Criminal history check
• Traffic Abstract

Physical Requirements

• Observe, see, hear, and respond to client's needs, emergencies and conflicts.
• Able to stoop, kneel, bend at the waist and reach on a daily basis.
• Able to frequently stand, sit and walk.
• Able to run after client occasionally.
• Handle the responsibilities and routine stress often associated with providing childcare services.
• Able to communicate effectively (verbal and written); ability to instruct and maintain emotional control under stress.
• Individual will be exposed to inside and outside environmental conditions.

Compensation & Benefits

• Competitive Pay (Biweekly)
• Ongoing training/supervision
• Opportunities for advancement
• Medical and dental coverage