Service Supervisor

About the role

Why choose us? Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving. Position Purpose The Service Supervisor is responsible for leading front-end operations and ensuring exceptional customer service throughout the store. This position supervises cashiers, courtesy clerks, service desk associates, and other front-end team members while supporting efficient checkout operations, cash accountability, labor productivity, and customer satisfaction. The Service Supervisor promotes a positive customer experience while maintaining compliance with company policies and operational standards.

Responsibilities

• Supervise daily front-end operations to ensure efficient customer service and checkout performance.
• Coordinate associate coverage and workflow to maintain service standards.
• Monitor checkout lanes, self-checkout areas, service desks, and customer service functions.
• Ensure opening, closing, and shift transition procedures are completed accurately.
• Assist store leadership in maintaining operational readiness throughout the day.
• Lead, coach, and support front-end associates.
• Train new associates on customer service expectations, store procedures, and operational standards.
• Monitor associate performance and provide ongoing coaching and feedback.
• Promote teamwork, accountability, and a customer-first culture.
• Support associate engagement and retention initiatives.
• Deliver exceptional customer service and ensure a positive shopping experience.
• Resolve customer complaints, concerns, and service issues promptly and professionally.
• Assist customers with returns, exchanges, price checks, and other service requests.
• Monitor service levels and implement corrective actions when necessary.
• Promote a welcoming and customer-focused environment.
• Ensure accurate cash handling and register accountability procedures.
• Monitor cash shortages, overages, and operational discrepancies.
• Assist with cash office functions and daily balancing procedures.
• Ensure compliance with cash management and loss prevention policies.
• Support investigations and resolution of transaction concerns.
• Ensure compliance with company policies, operational procedures, and regulatory requirements.
• Support execution of promotional programs, customer service initiatives, and company programs.
• Maintain front-end cleanliness, organization, and equipment readiness.
• Assist with operational audits and corrective action plans.
• Monitor adherence to workplace safety practices and procedures.
• Support efficient labor utilization and associate deployment.
• Monitor service levels and adjust staffing assignments as business needs change.
• Track productivity and operational performance metrics.
• Support scheduling needs and labor management objectives.
• Assist in identifying opportunities for process improvements.

Benefits

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay)
• For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve