Service Supervisor

About the role

The Service Department is seeking a Service Supervisor for our Williston, ND branch. Key responsibilities include maintaining a safe working environment, communicating with customers, managing technicians, and ensuring repairs and preps are completed efficiently.

Essential Duties

• Maintain a safe working environment and observe all safety procedures, laws, policies, and rules; investigate accidents in a timely, accurate, and complete manner.
• Communicate with internal and external customers in a manner that promotes a positive relationship.
• Initiate and respond to communication with other departments and customers in a timely manner to optimize customer satisfaction.
• Cook with technicians to ensure safe and efficient repairs/prep processes and coordinate training efforts to ensure the development of technicians.
• Manage technicians to ensure safe and efficient repairs/prep processes and coordinate training efforts to ensure the development of technicians.
• Accurately completes all necessary paperwork.
• Responsible to ensure repairs and preps are complete, on time and on budget.
• Maintains control of all assigned company property and ensures that equipment is maintained in safe operating condition at all times.
• Works to build trust among direct reports and peers alike with reliability and credibility.
• Addresses behaviors that are counter to our values.

Supervisory Responsibilities

• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Interviews, hires, and trains employees.
• Plans, assigns, and directs work.
• Appraises annual performance reviews.
• Rewards and disciplines employees.
• Addresses complaints and resolves problems.

Education, Knowledge, Skills & Abilities

• A high school diploma or equivalent or a graduate of a 2-4 year vocational technical school training institution or equivalent experience is required.
• A valid driver's license, forklift experience and operation of equipment such as hydraulic and mechanical presses, hoists, cranes, pressure washers, and more.
• Proficient in Microsoft Office Products and Outlook.
• Requires the ability to stand up to eight hours per day and includes twisting, bending, squatting, sitting stooping and kneeling.
• Flexibility to travel and visit our customers will be required.
• Experience working at a Caterpillar (CAT) dealership or with CAT products is ideal.

Company Benefits

• Retirement: 401k w/ Company Match and Profit Sharing.
• Paid Time Off: Paid Vacation, Holiday & Sick Leave.
• Health Insurance: Premera Blue Cross Medical w/Telehealth & Dental.
• Vision Insurance: VSP Vision Insurance.
• Insurance: Company Paid Life, AD&D & Disability Insurance.
• Guidance Resources: Employee Assistance Program.
• Rewards: Quarterly Employee Recognition Cash Program.
• Discounts: CAT Products, Rental/Sales Discounts.
• Financial Access: Credit Union Membership is available.
• Growth/Stability: Career Growth Opportunities within a 4th Generation Family-owned Company for over 96 years.
• Tenure: Seniority Bonus, starting at 5+ years.
• Talent Referral Program: Employee Referral Bonus.

Company Information

Harnish Group Inc. is the Caterpillar Dealer in Central and Western Washington, Central and Eastern Montana, Northwestern Wyoming, Northwestern North Dakota and the state of Alaska. Our Member Companies are N C Machinery, N C The Cat Rental Store, N C Power Systems, Tractor & Equipment Co., T & E The Cat Rental Store, T & E Power Systems and SITECH Northwest Inc., representing Caterpillar and other manufacturers. We are a family owned and managed company with 1,200+ employees. Our Mission is to help our customers succeed by providing premier business solutions delivered by engaged employees through teamwork and excellence.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.