Service Supervisor

About the role

We are seeking a Service Supervisor who is responsible for managing service operations, building customer relationships, and ensuring compliance with fire alarm and sprinkler inspection standards. The Service Supervisor will oversee day-to-day operational and managerial activities, including scheduling, compliance, technician supervision, and overall service performance to support branch growth and customer satisfaction.

Responsibilities

• Oversee day-to-day service operations across assigned branch locations.
• Build relationships with customers, contractors, and Authorities Having Jurisdiction (AHJs).
• Develop and implement strategies to grow branch revenue and customer base.
• Ensure inspections and services meet regulatory and compliance requirements.
• Supervise service technicians, conduct quarterly and annual reviews, and provide coaching as needed.
• Maintain technician productivity, review weekly timesheets, and adjust schedules efficiently.
• Aid in procurement of materials, equipment, and supplies, ensuring cost-effectiveness.
• Perform quality control checks on inspections, repairs, and service installations.
• Schedule and coordinate fire alarm and sprinkler inspections.
• Dispatch and manage service technicians efficiently to meet operational requirements.
• Track inspection results, ensuring deficiencies are addressed promptly and documentation is accurate.
• Assist with writing proposals and stepping in as needed during slower periods.
• Serve as the primary point of contact for customers within the assigned service area.
• Address customer inquiries, concerns, and billing-related questions professionally and promptly.
• Ensure accurate and timely submission of inspection reports, service tickets, and compliance documentation.
• Collaborate with billing teams to verify and finalize invoices, assisting with billing tasks as needed.
• Provide after-hours support for customer and technician inquiries when needed.
• Support branch management as needed.
• Adapt to evolving responsibilities based on operational needs.

Requirements

• Minimum of 5 years of experience in fire protection services or a related field.
• Experience managing service operations or leading a service team.
• NICET II Certification (Water-Based Fire Protection Inspector or Fire Alarm) preferred.
• Proficiency in Microsoft Office Suite and industry-related software.
• Valid driver’s license.

Qualifications

• High school diploma or equivalent.
• Strong organizational and communication skills.
• Ability to work independently and as part of a team.
• Knowledge of fire protection codes and regulations.

Skills

• Leadership and supervisory skills.
• Customer service and interpersonal skills.
• Technical knowledge of fire alarm and sprinkler systems.
• Problem-solving and decision-making abilities.
• Time management and organization skills.

Benefits

• Paid time off (PTO) and holidays.
• Comprehensive benefits package including medical, dental, and vision insurance.
• Short term and long-term disability.
• 401(k) matching.
• Employer funded life insurance.
• Professional development opportunities.
• Employee Referral Program.

About Us

At DynaFire, we are your comprehensive partner for all fire and life safety needs. From expert support and installation to state-of-the-art sprinkler and fire alarm systems, we deliver tailored solutions to protect your business and assets. Whether you're looking to enhance security or ensure regulatory compliance, reach out to DynaFire today for industry-leading solutions and exceptional service.

What We Offer

• Equal Employment Opportunity Employer.
• Inclusive, diverse, and innovative workplace culture.
• Professional development and growth opportunities.
• Employee Referral Program.