Service Supervisor

Summary Of Primary Functions

This position is responsible for assisting the Service Department with customer service needs, opening, and closing of work orders, activities in pre-delivery of new equipment, repair and reconditioning of the new and used trade-in equipment, daily operations of shop functions, field service function and delivery or vehicle functions.

Essential Functions and Responsibilities

• Handles phone calls, advises customers on technical problems, scheduling customer service needs, planning assigned jobs to work orders containing job information and specifying job instruction, identifying customer and machine.
• Assists in the appraisal and quotes of repair work coming into the shop and discusses with service manager the service required, both in parts and labor.
• Assists in scheduling shop assignments, field service work, and truck requirements for pickup and delivery of equipment.
• Assists in processing warranty claims.
• Aids in establishing or adjusting work procedures to meet schedules and deadlines.
• Aids in opening and closing of work orders to ensure timely closing to meet company goals.
• Supervises all shop activities when Service Manager is away from Branch.

Qualifications

• Valid Drivers License
• Supervisor experience
• High school diploma or equivalent with one-year post high school education in heavy equipment or two years mechanical experience as a service technician.
• A 2-year degree and familiarity with industrial equipment, such as construction or forestry equipment is preferred.
• Organization and communication skills must be highly developed.
• Computer skills need to be broad based.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra, statistics, and geometry.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Certificates, Licenses, Registrations

• This person must possess a valid driver’s license and Forklift Certification.

Physical Demands

• While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, moving mechanical parts, and outside weather conditions.
• The employee must occasionally lift and/or move up to 50 pounds.
• The noise level in the work environment is usually quiet.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.