Service Supervisor

Job Summary

The Service Supervisor is responsible for leading and supporting a team of service technicians to ensure safe, efficient, and high-quality service delivery. This position oversees daily service operations, provides technical support, supports customer relationships, manages workforce performance, and ensures compliance with company policies and safety standards.

Essential Duties & Responsibilities

• Supervise, coach, and develop technicians
• Provide technical support and troubleshooting assistance to field personnel
• Oversee technician scheduling and dispatch activities to ensure efficient utilization of resources
• Monitor and support preventive maintenance and service programs
• Conduct site visits, quality inspections, and technician ride-alongs to ensure workmanship, safety, and customer satisfaction
• Prepare estimates and repair proposals for existing customers
• Perform site surveys to identify service and repair opportunities
• Maintain positive customer and vendor relationships
• Aid in procurement of approved materials, parts, and inventory management
• Monitor company vehicles, tools, and equipment to ensure proper maintenance and appearance
• Promote and enforce company safety policies and regulatory compliance requirements
• Support departmental operational and financial goals through effective planning and resource management
• Other duties as assigned

Qualifications

• High School diploma or equivalent and at least 18 years of age
• Associate degree, technical certification, or equivalent industry experience preferred
• Minimum 3+ years of mechanical, HVAC, electrical, plumbing, building services, or related construction/service industry experience
• Minimum 2 years supervisory or leadership experience preferred
• Experience coordinating multiple personnel and projects simultaneously
• Must demonstrate professionalism, integrity, and ethical behavior in all interactions
• Must be a dependable team player who collaborates respectfully with colleagues across departments
• Must be self-driven and able to manage responsibilities independently in a dynamic, fast-paced environment
• Must possess strong organizational and time management skills to handle multiple priorities effectively
• Must communicate clearly and professionally, both verbally and in writing
• Show attention to detail and a commitment to producing high quality, accurate work
• Maintain confidentiality and handle sensitive information with discretion

Physical Demands

• May remain seated for extended periods while operating a computer and standard office equipment
• Must regularly move between offices, active jobsites, mechanical rooms, rooftops, and customer facilities
• Duties may occasionally require climbing ladders, reaching, stooping, kneeling, crouching, and lifting or carrying materials weighing up to fifty (50) pounds
• Must be able to read and interpret technical documents, equipment information, service reports, and safety signage, with or without corrective devices
• Effectively communicate with customers, vendors, technicians, and management

Work Environment

• Combines office-based administrative duties with regular field visits to customer facilities, construction sites, and other commercial or industrial environments
• Work conditions may vary based on project requirements, weather conditions, and equipment operation
• May include exposure to moderate to loud noise levels
• Requires the ability to adapt to changing priorities and work effectively in both office and field settings

Equal Opportunity Employer

EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.