Site Supervisor (HCS)

Essential Duties And Responsibilities

• Staff Supervision & Development
• Provide day-to-day supervision, coaching, and support to Housing Navigators assigned to Timmy’s Home.
• Support hiring activities including interviewing, onboarding, training, and mentoring new staff, in collaboration with Program Leadership.
• Carry out regular check-ins, case consultations, and performance feedback to ensure staff meet role expectations and service standards.
• Support staff development by identifying training needs and reinforcing best practices in housing navigation, documentation, and participant engagement.
• Provide leadership and guidance during emergencies or critical incidents at the site.
• Service Coordination & Site Operations
• Oversee daily housing navigation activities, including housing search, landlord engagement, lease review, and move-in coordination.
• Coordinate closely with Cardea Health and on-site partners to ensure integrated service delivery and smooth site operations.
• Support effective client flow, caseload balance, and prioritization of participants with urgent housing needs.
• Facilitate case conferencing and team meetings focused on housing progress, barriers, and problem solving.
• Provide landlord-participant mediation support as needed.
• Goals, Metrics & Outcomes
• Maintain oversight of site-level goals, performance metrics, and outcomes related to housing placements, documentation timeliness, and service quality.
• Ensure accurate and timely HMIS data entry, client enrollment, and maintenance of complete electronic case files.
• Support the use of client trackers and dashboards to monitor housing progress and service delivery.
• Aid Program Leadership with preparation of site-level data, summaries, and reports as requested.
• Partnership & Community Engagement
• Maintain strong working relationships with Cardea Health, housing providers, landlords, housing authorities, and other community partners.
• Support the development and maintenance of landlord and housing resource databases, including unit availability and placement history.
• Stay informed on local housing market trends to support effective housing search strategies.
• Administrative & Compliance Support
• Review staff documentation and HMIS entries to ensure accuracy, completeness, and compliance with program requirements.
• Ensure staff complete required trainings, including HMIS Privacy and Security and other assigned trainings.
• Complete and approve timesheets accurately and on time.
• Attend required meetings, trainings, and site-related coordination meetings as assigned.
• Work within the framework of organizational policies, procedures, and Code of Conduct.

Qualifications, Skills, And Abilities

• High school required.
• Bachelor’s degree in Social Services or related field a plus.
• Ability to complete CPR/First Aid Training.
• 1 year experience providing direct support services to individuals experiencing homelessness, mental health, substance abuse or other social issues strongly preferred.
• 1 year experience in real estate, property management or housing support, preferred.
• Relevant internship and volunteer experience will be considered.
• Prior Customer service experience and administrative experience will be considered.
• Commitment to serving individuals experiencing homelessness.
• Understanding of and sensitivity to issues related to homeless, low income, mentally disabled, and chemically dependent persons.
• Proficient in use of computer and Microsoft office suite (Word, Excel, Outlook and TEAMS).
• Experience with Homeless Management Information System (HMIS) a plus.
• Ability to interact in a supportive and professional manner with staff and clients of diverse cultural and economic backgrounds.
• Ability to provide good customer service.
• Communicate effectively and maintain a calm demeanor in stressful situations.
• Capable of working independently and as part of a team.
• Excellent written and oral communication skills.
• Excellent interpersonal and crisis intervention skills with a can do and flexible attitude.
• Ability to work well under high pressure.
• Ability to maintain professional conduct, attitude, and appearance at all times.