HCS Field Supervisor

About the role

This position provides direct supervision, training, and consultation to a team of 40 to 50 Home Care Aides. The Supervisor ensures efficient and compliant service delivery in accordance with best practices, IDOA, and CCU/ MCO policies and procedures.

Responsibilities

• Effectively uses program's time & labor software and other systems for operations.
• Maintains and utilizes an effective tracking system for staff assignments, service delivery, and participant information.
• Manages and monitors staff work hours, collects service calendars, and submits monthly program reports.
• Maintains and organizes HCA and participant files, conducts home visits, and prepares Plans of Care.
• Monitors and directs service provision, provides consultation on participant issues, and manages intake and service initiation.
• Maintains knowledge of policies and procedures, follows agency and funder guidelines, and participates in professional development.
• Provides supervision, training, and consultation to a team of Home Care Aides, conducts supervision sessions, and approves time sheets.
• Maintains positive relationships with stakeholders and engages in community outreach.

Requirements

• High School diploma or GED, with at least 2 years of relevant work experience.
• Associate of Arts degree preferred.
• Prior supervisory experience preferred.
• Successfully completed supervisory training from IDOA or its designee.
• Bilingual in Spanish and English.
• Proficient in Microsoft Office applications.
• High school level math skills.
• Computer literacy and proficiency in Time & Labor Software.
• Valid Illinois Driver’s License and vehicle insurance.
• Personal cellphone required.
• Access to a car.
• Ability to travel throughout the Chicago land area for home visitation.
• Not eligible for remote work.
• Must comply with Casa Central's Personal Cellphone Usage Policy.
• Physical demands: sitting, talking, hearing, frequent hand use, lifting up to 25 lbs.

Qualifications

• Sensitivity to cultural diversity.
• Drug and alcohol screening.
• Aptitude and skills testing.
• Professional image and presentation.
• Effective communication, supervisory, and relationship-building skills.
• Exceptional time management and organizational skills.
• Ability to work independently and collaboratively.
• Decision-making authority.
• Knowledge of Illinois Department on Aging (IDOA), Community Care Program, In-Home Services policies and procedures.

Skills

• Supervisory skills.
• Training and consultation abilities.
• Service delivery oversight.
• Collaborative stakeholder relationships.
• Community outreach.
• Time management and organizational skills.
• Effective communication.
• Problem-solving and decision-making.
• Compliance with policies and procedures.

Benefits

N/A

Pay

N/A

Schedule

N/A