HCS Apps Systems Analyst Sr - Epic MyChart

Epic MyChart Strategy & Solution Design

Collaborates with IT and operational teams to assess needs and evaluate solutions within Epic MyChart, including features like eCheck-In, Open Scheduling, Bedside, and Video Visits. Ensures solutions align with enterprise standards, digital strategy, and regulatory requirements. Provides guidance to other analysts on MyChart configuration best practices and methodologies.

Documentation & Support

Develops and maintains clear, comprehensive documentation for MyChart configurations, system changes, enhancements, and troubleshooting efforts. Updates support and technical documentation to reflect current system status and capabilities.

Solution Development & Evaluation

Led or participates in the design and implementation of new MyChart features, integrations, and requests. Assesses feasibility and system impact of enhancements, formulates implementation plans, and drives best practice build for high-impact projects.

Cross-functional Collaboration & Technical Consulting

Serves as a subject matter expert for Epic MyChart across clinical, operational, and IT teams. Partners with stakeholders to improve portal utilization and user experience. Participates in system-wide initiatives such as governance councils or strategic working groups focused on digital engagement.

Project Updates & Communication

Provides timely updates on task and project status to leadership and stakeholders. Communicates issues, progress, and timelines through written and verbal reports. Supports change management and end-user education as needed.