HCS Apps Systems Analyst Sr - Epic Cadence - Prelude - Community Connect

Responsibilities

• Epic Cadence Build & Optimization
• Design, build, test, and maintain Epic Cadence scheduling functionality.
• Configure appointment types, visit types, scheduling templates, and provider calendars.
• Optimize scheduling workflows to improve access, reduce delays, and enhance patient throughput.
• Workqueue (WQ) Management
• Build and maintain workqueues for scheduling, referrals, and prior authorizations.
• Configure routing rules, triggers, and prioritization logic to ensure efficient task distribution.
• Welcome Application Configuration
• Design and maintain Epic Welcome workflows for check-in, arrival, and patient intake processes.
• Collaborate with front desk and access teams to improve patient registration efficiency and experience.
• Support kiosk, mobile, and desk-based check-in configurations.
• Decision Trees & Workflow Design
• Develop and maintain decision trees to guide schedulers through complex scheduling workflows.
• Ensure decision trees support accurate appointment selection, referral requirements, and patient preparation.
• Continuously review and refine decision logic based on operational feedback.
• Online Scheduling
• Build configure and maintain Epic online scheduling (MyChart/Open Scheduling) functionality.
• Build scheduling rules, slot restrictions, and patient-facing workflows.
• Ensure online scheduling aligns with organizational access and provider availability strategies.
• Referral Management
• Build and maintain referral workflows, including referral orders, tracking, and status management.
• Configure referral work queues to support intake, processing, and follow-up activities.
• Partner with departments to ensure accurate referral routing and timely completion.
• Prior Authorizations
• Configure workflows to support prior authorization processes.
• Develop work queues and reports to track authorization status and reduce denials.
• Testing & Support
• Participate in unit, integrated, and user acceptance testing for system changes.
• Troubleshoot issues and provide ongoing system support to end users.
• Participate in upgrades, enhancements, and optimization initiatives.

Requirements

• Educational Requirements: Bachelor’s degree in Computer Science, Information Systems Management or related field (or equivalent combination of education, training and experience).
• Licensure/Certification Requirements: No licensure or certification required.
• Professional Experience Requirements:
  • If a Bachelor's degree: Four (4) years of experience with IT systems and/or related operational experience.
  • If an Associate's degree: Six (6) years of IT systems and/or related operational experience.
  • If a High School diploma or GED: Eight (8) years of IT systems and/or related operational experience.
• Knowledge/Skills/and Abilities Requirements:
  • Excellent analytical and communication skills.
  • Ability to work well in a team environment.
  • Demonstrated ability to successfully manage multiple tasks simultaneously.
  • Highly responsive to internal customers.