Epic Certified Systems Analyst II (MyChart, Cheers, Cadence)

About the role

Located in the metropolitan area of Sacramento, the Adventist Health corporate headquarters have been based in Roseville, California, for more than 40 years. In 2019, we unveiled our WELL-certified campus - a rejuvenating place for associates systemwide to collaborate, innovate and connect. Whether virtual or on campus, Adventist Health Roseville and shared service teams have access to enjoy a welcoming space designed to promote well-being and inspire your best work.

Responsibilities

• Maintains moderately complex system software utilizing established standards and departmental protocols, to meet user requests/specifications.
• Evaluates user requests for special enhancements to system software.
• Works with customers to gather specifications for the purchase, development, and installation of system software.
• Maintains service level agreements with various end-user departments and enterprise business units.
• Collaborates with technical teams to define hardware/network requirements and to research and problem-solve technical issues.
• Tests system software per checklist guidelines and participates in the development of test scenarios.
• Collaborates with technical teams to define hardware/network requirements and to research and problem-solve technical issues.
• Presents training to a variety of audiences.
• Ensures that system documentation is current and available to the customer and that customers are educated as to where to find it.
• Periodically assesses how users are progressing with their use of system applications and assists with optimization training to further develop user proficiency, efficiency, and satisfaction.
• Leads optimization activities to ensure staff effectively use the systems.
• Responsible for ongoing on call duties for one or more applications which generate Incidents outside of business hours. Often this role is on call for the most critical applications.
• Troubleshoot and resolve system issues escalated by the Help Desk.
• As needed, up to 25%, travel on site to provide support during go-live events and other work-related occasions; Travel could occur during standard off-hours support times.

Requirements

• Education and Work Experience: Associate's/Technical Degree or equivalent combination of education/related experience: Required Bachelor’s Degree or equivalent combination of education/related experience: Preferred Two to Four years’ HealthCare IT application/technical experience: Required Two to Four years’ applicable Epic application experience: Preferred An equivalent combination of education and experience, which provides proficiency in the areas of responsibility listed, may be substituted for the above education and experience requirements.: Preferred

Qualifications

• Licenses/Certifications: Epic Certification/Accreditation in area of responsibility: Required

Skills

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Experience with Epic and other healthcare IT systems.

Benefits

The estimated base pay for this position is $94,083 to $141,125. Additional individual compensation may be available for this role through differentials, extra shift incentives, bonuses, etc. Base pay is only a portion of the total rewards package, and a comprehensive benefits program is available for qualifying positions. Please contact our Talent Acquisition team for more information.

Pay

The estimated base pay for this position is $94,083 to $141,125.

Schedule

Shift Length: 8 Hours