Guest Services Representative Mar Monte Hotel Santa Barbara, CA

Job Purpose

Responds in a professional and courteous manner to arriving, departing, and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.

Responsibilities

• Greet and welcome guests upon arrival.
• Register guests into the computer, verifying reservation, address, and credit information.
• Accept payment for guests' accounts at both registration and checkout.
• Promptly respond to and resolve guest complaints.
• Answer the telephone promptly and properly, being polite, courteous, and friendly.
• Be friendly, thorough, accurate, and efficient in taking reservations.
• Be friendly, thorough, accurate, and efficient in performing Check-ins.
• Be friendly, thorough, accurate, and efficient in performing Check-outs.
• Know of incoming VIPs and returning Guests.
• Follow all applicable Company Standard Operating Procedures.
• Perform other assignments as directed by the Front Office Manager / General Manager.

Qualifications and Requirements

• High School diploma / Secondary qualification or equivalent.
• Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Must possess basic computational ability.
• Must possess basic computer skills.
• Extensive knowledge of the hotel, its services and facilities.
• General knowledge of the city where the hotel is located and its attractions.
• Must be able to stand and exert well-paced mobility for up to 4 hours in length.
• Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
• Must be able to lift up to 15 lbs occasionally.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability, and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, and subordinates.
• Vision occurs continuously, with the most common visual functions being those of near vision and depth perception.
• Ability to spend extended lengths of time viewing a computer screen.
• Requires manual dexterity to use and operate all necessary equipment.
• Must have finger dexterity to be able to operate office equipment.

Amazing Benefits At A Glance

• Team Driven and Values Based Culture.
• Dental and Medical.
• Vacation & Holiday Pay.
• Career Growth Opportunities/ Manager Training Program.
• Reduced Room Rates throughout the portfolio.
• Third Party Perks (Movie Tickets, Attractions, Other).
• Referral program.