Guest Services Representative

Rich Employee Benefits

• Flexible schedule
• Paid time off
• Employee discounts
• Free uniforms

Pay

$15.00 per hour

Schedule

Schedule flexibility is necessary.

About the role

Job title: Guest Services Representative
Department: Guest Services
Reports to: Guest Services Manager
Level: Hourly

Essential Functions (Duties include but are not limited to)

- Responds quickly to requests from guests, supervisors or management in a timely, friendly and efficient manner and follows up to ensure guest satisfaction
- Possesses knowledge of reservation and billing systems, maintains and controls room inventory and availability and possesses knowledge of hotel products, rates, and special programs and emergency procedures
- Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier's report, prepares deposit and counts cashier bank. Follows hotel's credit policies
- Be knowledgeable in all hotel facilities and local area.
- Revenue optimization through check in, check out and attentive coordination of hotel services for the guest.
- Maintains supplies neat and organized to department standards
- Log/Maintains security of equipment, keys Lost and Found Items, and supplies issued each day
- Provides a professional image at all times through appearance and dress
- Follows and enforces company policies and procedures
- Other duties as assigned by supervisor or management

Requirements

• Able to work independently, ability to prioritize and ability to multi-task
• Able to type 30 - 35 wpm
• Requires standing/walking/bending throughout shift and able to lift, carry and push up to 75 lbs
• Great customer service skills, verbal, and written skills
• Able to demonstrate problem solving skills and ability to project a positive attitude over the telephone.
• Able to work all shifts and flexible schedules including weekends and holidays
• Valid driver's license

Work experience requirements

• Previous Customer Service experience

Benefits

• On Demand Pay Available
• Medical Insurance
• Vision & Dental Insurance
• Health Care Savings Accounts
• Life and Disability Insurance
• 401K Plan with a Company Match
• Paid Time Off from First Day
• Travel Discounts

Founded

Founded in 1919, privately-held Woodbury Corporation is one of the oldest and most respected hospitality and real estate development companies in the Intermountain West. Headquartered in Salt Lake City, Woodbury Corporation owns and manages hundreds of commercial and residential properties plus several Marriott and Hilton hotel properties.

We have developed a remarkable legacy of “integrity over income” over our more than 100 year history. We maintain a talented team of professionals to serve the accounting, architecture, asset management, consulting, development, hotel management, legal, sales, and leasing needs of our dynamic organization.