Guest Services - Front Desk Attendant - FULL TIME - Fairfield Inn, Mansfield, MA

About the role

We want you to join our team at the Fairfield Inn & Suites in Mansfield, MA as a Full-Time Front Desk Attendant. You'll work in a great environment with friendly coworkers and have opportunities for cross-training, career growth, and mentorship. As a Marriott team member, you'll receive amazing hotel room discounts for you and your family, plus company-wide incentives year-round and seasonal.

This is an exciting opportunity if you are a self-motivated, guest-focused candidate with weekend availability and are interested in developing your professional skills.

Responsibilities

• Maintain a warm, welcoming, and professional demeanor while interacting with all guests
• Check guests in and out of the hotel, ensure proper payment is received, special requests are noted and fulfilled, and accurate information is recorded
• Answer the phone in a professional and helpful manner
• Follow procedures on posting charges and settling guest accounts
• Effectively address and resolve guest problems to increase guest satisfaction
• Be knowledgeable of emergency procedures and hotel policies
• Practice punctuality for scheduled shifts

Requirements

• Customer service experience
• Hotel experience
• Attention to detail
• Reliability

Schedule

• Shifts: 7am–3pm, 3pm–11pm
• Weekend availability required

Pay

$17–$19 per hour

Refer a friend once you join and earn up to $500.

Benefits

• DailyPay – Get paid any day
• 401K matching
• Brand hotel room discounts
• Company-wide hotel room discount program
• Referral bonus incentive
• Retention bonus incentive
• Annual review program
• Extensive room for growth
• Paid training