Guest Services - Front Desk Associate - Fairfield by Marriott, Plymouth, NH

Responsibilities

• Maintain a warm, welcoming, and professional demeanor while interacting with all guests
• Check guests in and out of the hotel, ensuring proper payment is received, special requests are noted and fulfilled, and accurate information is recorded
• Answer the phone in a professional and helpful manner
• Follow procedures for posting charges and settling guest accounts
• Effectively address and resolve guest problems to increase guest satisfaction
• Be knowledgeable about emergency procedures and hotel policies
• PRACTICE punctuality for scheduled shifts

Requirements

• Fosse Experience a plus
• Hotel experience is a plus
• Multitasking Customer service skills

Benefits

• DailyPay - Get Paid Any Day !
• Brand Wide Hotel Room Discounts
• Company Wide Hotel Room Discount Program
• Referral Bonus Incentive
• Rental Incentive Program
• Retention Bonus Incentive
• Annual Review Program
• Extensive Room for Growth
• Paid Training