FULL TIME - Guest Services - Front Desk Attendant - Fairfield Inn, Mansfield

About the role

We want you to join our team at the Fairfield Inn & Suites by Marriott in Mansfield, MA as a Full-Time Front Desk Attendant. You'll work in a great environment with friendly coworkers, opportunities for cross-training, career growth, and mentorship. As a Marriott team member, you'll receive amazing hotel room discounts for you and your family, plus company-wide incentives year-round and seasonally.

This is an exciting opportunity if you are a self-motivated, guest-focused candidate with weekend availability and a friendly, welcoming personality.

Responsibilities

• Maintain a warm, welcoming, and professional demeanor while interacting with all guests.
• Check guests in and out of the hotel, ensure proper payment is received, special requests are noted and fulfilled, and accurate information is recorded.
• Answer the phone in a professional and helpful manner.
• Follow procedures on posting charges and settling guest accounts.
• Effectively address and resolve guest problems to increase guest satisfaction.
• Be knowledgeable of emergency procedures and hotel policies.
• Practice punctuality for scheduled shifts.

Requirements

• Customer service experience
• Hotel experience
• Attention to detail
• Reliability

Benefits

• DailyPay – Get paid any day!
• 401K matching
• Brand hotel room discounts
• Company-wide hotel room discount program
• Referral bonus incentive (earn up to $500 for referring a friend)
• Retention bonus incentive
• Annual review program
• Extensive room for growth
• Paid training

Pay

$17 – $19 per hour

Schedule

• Shifts: 7 AM – 3 PM, 3 PM – 11 PM
• Weekend availability required