FULL TIME - Guest Services - Front Desk Attendant - Fairfield Inn, Mansfield

Responsibilities

• Maintain a warm, welcoming and professional demeanor while interacting with all guests
• Check guests in and out of the hotel, ensure proper payment is received, special requests are noted & fulfilled, and accurate information is recorded
• Answer the phone in a professional & helpful manner
• Follow procedures on posting charges and settling guest accounts
• Effectively address and resolve guest problems to increase guest satisfaction
• Be knowledgeable of emergency procedures and Hotel policies
• PRACTICE punctuality for scheduled shifts

Requirements

• Customer Service Experience
• Hotel Experience
• Attention to detail
• Reliability