GUEST SERVICES FOR MUSIC VENUE

Job Summary

Live Nation Entertainment is the world’s leading live entertainment company, comprising Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Our businesses connect 145 million fans with 7,000 artists across 40+ countries through over 1,200 sponsorships.

About the role

The Fox Performing Arts Center, Riverside Municipal Auditorium, and Glen Helen Amp are seeking a Guest Service team member. This role involves providing exceptional customer service, handling inquiries and complaints, and soliciting sales of new or additional services or products.

Responsibilities

• Deliver exemplary customer service to maintain customer loyalty.
• Answer inbound calls or in-person inquiries to resolve customer concerns through analysis and appropriate action.
• Adequately understand customer needs and ensure their expectations are met.
• Refer unresolved customer grievances to designated departments for further investigation.
• Solicit sales of new or additional services or products.
• Confer with customers by telephone or in person to provide information about products or services, take, or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as action taken.
• Show CARE by participating in the venue's sustainability program, which could include implementing programs that conserve resources/prevent waste and educating fans about our efforts.
• Partner with fellow band members at the end of shows to close the venue, which may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricades, etc.
• Other tasks as assigned by the Guest Services Manager.

Requirements

• High School Diploma or equivalent.
• At least 2 years in Customer Service and communications.
• Strong strategic thinking and creative problem-solving skills.
• Excellent verbal, written, and interpersonal communication skills.
• Acute sense of judgment, tact, and diplomacy.
• A strong sense of teamwork and ability to execute programs.
• Excellent verbal and written communication skills.

Qualifications

• Equal Employment Opportunity: Live Nation Entertainment promotes environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. We support equal employment opportunities for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, national origin, race, sex, pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy, childbirth, or breastfeeding, gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state, or local law, rule, ordinance, or regulation.
• Hiring Practices: Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act and consistent with other similar and/or applicable laws in other areas. We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state, and/or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

Pay

The expected compensation for this position is $16.90 USD - $20.00 USD per hour. Pay is based on a number of factors including market location, qualifications, skills, and experience.

Schedule

Details regarding the schedule will be provided during the interview process.