Guest Services
It's fun to work in a company where people truly believe in what they're doing! We're committed to bringing passion and customer focus to the business at our location in Cashiers, NC.
About the role
We are seeking friendly, welcoming attendants to join our legendary guest services team. This critical, first-impression position is ideal for well-spoken, polite problem solvers who demonstrate a passion for pleasing others and an interest in building a meaningful career with a hospitality leader.
Responsibilities
- Review daily traces to determine guest needs
- Maintain a calm and courteous attitude to ensure guest satisfaction
- Effectively communicate accurate information to guests and other team members
- Escort guests to their rooms with a proper and accurate tour
- Observe the property for cleanliness and ensure all is in order
- Assist with vehicles, parking, and pulling around
- Prepare all reports for the guest service team
- Ensure meeting rooms are set up for group use
- Assist with cooking school and special event setup
- Maintain bikes, bike racks, and golf cart inventories
- Complete daily rounds to ensure a 5-star appearance
- Meet and exceed all guest requests
- Handle check-ins and check-outs, including luggage delivery and removal
- Maintain fireplaces and the appearance of the pool
- Prepare meeting areas when groups are scheduled and for any other special activities
- Set up and take down outdoor functions
- Sweep and remove cobwebs from outdoor common areas of the property
- Greet guests upon arrival and assist with questions
- Provide safe transportation for on-property or off-property activities
- Assist all other departments to meet guests' needs
- Be familiar with all of the company’s past, present, and future offerings
- Comply with all company policies and procedures
- Demonstrate flexibility with scheduling for weekends and holidays
Requirements
- High school diploma or equivalent
- Hospitality experience required
- Valid driver's license
- Strong self-motivator with the ability to motivate others
- Excellent knowledge of the property and all activities it offers
- Knowledge of MS Office
- Basic math skills
- Ability to remain calm under pressure and exercise sound judgment
- Regular and consistent attendance
- Ability to work well with team members, managers, and interact with guests
Physical Demands
- Excessive lifting of luggage and other guest requests, such as trays and packages
- On feet for most or all of the shift
- Ability to lift 50 lbs
- Ability to operate a company vehicle or golf cart safely
- Ability to work outdoors in all weather conditions
Work Environment
- General office and front desk guest reception area
- Occasional outdoor work in all weather conditions
Pay
Pay range: $16.00–$18.00 per hour. Starting compensation will be determined based on experience, skills, and other job-related factors.
Schedule
This is a seasonal position from May through November, with the potential for continued, year-round employment based on performance and business needs.