Guest Services - Bayou Music Center

Live Nation’s US Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. We foster a fun and upbeat work culture with opportunities across our dozens of owned/operated Amphitheaters, Global Touring, Ticketing, Venue Operations, Marketing, and Sales. With perks ranging from free concert tickets to dog-friendly offices, and progressive benefits like student loan reimbursement and adoption/fertility support, we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care.” We strive to help everyone feel they belong and can thrive in our community while achieving their career and personal goals.

About the role

The Guest Ambassador will protectively interact with guests to provide information and assistance, ensuring an enjoyable experience at the venue.

Responsibilities

• Communicate venue information about policies and procedures to guests as they prepare to enter the venue.
• Proactively assist guests to ensure they have an enjoyable experience.
• Answer questions about venue programs such as upgrades, purchasing fan merchandise, etc.
• Assist guests with needs such as finding their seats, seat relocation, escorting guests to artist meet & greets, and finding lost items.
• Direct restroom and concessions lines to shorten guest waiting times.
• Assist in resolving guest complaints.
• Participate in the venue’s sustainability program by implementing resource conservation and waste prevention efforts, such as sorting waste, collecting recycling, and educating fans.
• Partner with team members at the end of the show to close the venue, including collecting recyclables, picking up and storing event equipment like lawn chairs and barricades.
• Report maintenance and cleaning issues to the respective department manager in a timely manner.
• May temporarily fill in with a department to support staffing levels during peak or break times.
• Greet guests as they enter and leave the venue; may distribute advertising flyers.
• Check restrooms frequently to ensure guest lines are moving and alert cleaning staff when necessary.

Requirements

• High School Diploma or equivalent.
• At least 2 years in Guest Service and communications.
• Creative thinker and problem solver.
• Excellent verbal, written, and interpersonal communication skills.
• Acute sense of judgment, tact, and diplomacy.
• A strong sense of teamwork and ability to execute programs.
• Position requires constant walking, climbing stairs, lifting and carrying 50 lbs+, and occasional sitting.

Benefits

• Free concert tickets.
• Dog-friendly offices.
• Student loan reimbursement.
• Adoption and fertility support.