Guest Services (VB Amphitheater)
Job Summary
Live Nation Entertainment is the world's leading live entertainment and eCommerce company, comprising Ticketmaster, Live Nation Concerts, Front Line Management Group, and Live Nation Network. For more information, visit www.livenationentertainment.com.
About the role
The Guest Service member will interact with customers to provide information, handle inquiries, and resolve complaints.
Responsibilities
- Deliver exemplary customer service to maintain customer loyalty.
- Answer inbound calls to help resolve customer concerns through analysis to determine the most effective resolution.
- Adapt to customer needs ensuring they are understood and appropriate action is taken to meet and exceed their expectations.
- Solicit sales of new or additional services or products.
- Confer with customers by telephone or in person to provide information about products or services, take, or enter orders, cancel accounts, or obtain details of complaints.
- Show CARE by participating in venue recycling efforts before, during, and after the show.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as action taken.
- Refer unresolved customer grievances to designated departments for further investigation.
- Assist guests with any questions or needs.
Qualifications
- High School Diploma or equivalent.
- At least 2 years in Customer Service and communications.
- Strong strategic thinking and creative problem solving skills.
- Excellent verbal, written, and interpersonal communication skills.
- Acute sense of judgment, tact, and diplomacy.
- A strong sense of teamwork and ability to execute programs.
Skills
- Customer service skills.
- Communication skills.
- Problem-solving skills.
Benefits
Not specified.
Pay
Not specified.
Schedule
Not specified.
Benefits
Not specified.
Company Information
Equal Employment Opportunity: Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
Hiring Practices
Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. The company may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting, and search firms.