Guest Services - 713 Music Halls

Live Nation’s US Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. We foster a fun and upbeat work culture with opportunities across owned/operated Amphitheaters, Global Touring, Ticketing, Venue Operations, Marketing, and Sales. With perks like free concert tickets, dog-friendly offices, student loan reimbursement, and adoption/fertility support, we’re certified as a Great Place to Work and one of People Magazine’s “50 Companies that Care.” We strive to help you achieve your career and personal goals in a community where everyone belongs.

About the role

US Concerts is seeking a Guest Services Member to interact with customers, provide information, handle inquiries, and resolve complaints to maintain customer loyalty.

Responsibilities

• Deliver exemplary customer service to maintain customer loyalty.
• Answer inbound calls or in-person inquiries to resolve customer concerns through analysis and determine the most effective resolution.
• Adapt to customer needs, ensuring their expectations are understood and exceeded.
• Refer unresolved customer grievances to designated departments for further investigation.
• Solicit sales of new or additional services or products.
• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, including inquiries, complaints, comments, and actions taken.
• Participate in the venue’s sustainability program (e.g., sorting waste, collecting recycling, educating fans about conservation efforts).
• Partner with team members at the end of shows to close the venue, including collecting recyclables, picking up and storing event equipment (e.g., lawn chairs, barricade).
• Perform other tasks as assigned by the Guest Services Manager.

Requirements

• High School Diploma or equivalent.
• At least 2 years of experience in Customer Service and communications.
• Strong strategic thinking and creative problem-solving skills.
• Excellent verbal, written, and interpersonal communication skills.
• Acute sense of judgment, tact, and diplomacy.
• Strong teamwork skills and ability to execute programs.
• Physical ability to constantly walk, climb stairs, lift and carry 50+ lbs, and occasionally sit.

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.