Guest Services Event Staff | Part-Time | Iowa Events Center

Responsibilities

• Provide exceptional customer service and assistance to all guests.
• Greet and scan tickets as guests enter the building.
• Greet and usher guests to their seats.
• Provide directional assistance to guests throughout the facility.
• Control and monitor all access to all restricted areas for events.
• Provide a safe and secure environment for the Iowa Events Center.
• Report actual/suspected violations of IEC policies, procedures, rules, or regulations to your supervisor.
• Complete an incident report on a timely basis, as required.
• Ensure emergency exits are clear at all times and assist guests with special needs exit safely.
• Act as a member of the emergency evacuation team by directing guests to emergency exits.
• Move around to various positions/locations as event needs.
• Hand out materials to guests as needed for events.
• Follow all event procedures and safety standards.
• Provide excellent customer service assistance to all clients.

Qualifications

• A high school diploma or equivalent preferred.
• A demonstrated ability to function in a fast-paced, high-pressure environment.
• Customer service experience and exceptional customer service and communication skills.
• Comfortable working with the public with an outgoing and friendly personality.
• Ability to communicate clearly and concisely.
• Ability to work both independently and as part of team, remaining flexible in your role.
• Ability to work a flexible schedule, including long hours, nights, weekends, and holidays.
• Ability to work the majority of Arena events at the Iowa Events Center.

Benefits

Includes a 401(k) savings plan and 401(k) matching.

Pay

The hourly rate is $13.00.

Schedule

This role will pay an hourly rate of $13.00 and will remain open until July 24th, 2026.