Event Staff Guest Services

Essential Functions and Responsibilities

• Interacts with guests, answers questions, and acts as ambassador for Medieval Times
• Patrols and monitors interior and exterior of facility to ensure safety of team members, guests and property
• Recognizes and anticipates safety hazards and potentially volatile situations and addresses as needed; resolves problems
• Enforces local laws and ordinances as well as rules and regulations of Medieval Times
• Accompanies cashiers in transporting of money between Cash Control department and Retail departments
• Calls police or fire department in cases of emergency
• Inspects building environmental controls and other equipment to ensure they are turned off when not in use
• Inspects stables to ensure security of horses
• On non-show days, records any property and equipment issues and any visitors in security log
• Performs additional duties as assigned

Knowledge, Skills, and Abilities

• Ability to interact and communicate with team members and guests
• Ability to deal with unpleasant or discourteous guests and diffuse potentially volatile situations as needed
• Ability to lift up to 40 lbs
• Requires work indoors in environmentally controlled conditions and outdoor exposure to all weather conditions on occasion
• Works varied hours/days, including nights, weekends and holidays, as needed
• Must have valid Driver’s License

Education and Work Experience

• High school diploma or equivalent preferred
• 1-2 years event staff/guest services experience preferred

Pay

Starting pay rate for this position is $17.67/hour.

Schedule

This is a part-time position.