Guest Services Event Staff | Part-Time | Pan American Center
About the Venue
Pan American Center is a multi-purpose arena in Las Cruces, New Mexico, located on the campus of New Mexico State University. The arena has a current seating capacity of 12,515 people. It serves as the home of the New Mexico State Aggies Men's and Women's Basketball and Women's Volleyball Teams.
Responsibilities
- Prepare your assigned section for guests; this could include wiping down seats, looking for potential hazards, and reporting any issues to a supervisor
- When gates open, welcome our fans with a great smile and helpful attitude
- Scan event tickets ensuring that the proper ticket is being used to gain entry
- Aid fans in locating their ticketed seats
- Be alert and proactive to potential hazards and report incidents when they occur
- Maintain your assigned area for issues and opportunities to make lasting memories for our fans
- Respond to all guest concerns/complaints promptly and in a professional manner
- Aid guests in ADA accessible seating sections
- Enforce all building policies and procedures to ensure a safe environment for all guests
- Manage the foot traffic flow of large crowds
- Check identification of guests to verify age requirements for purchase of alcohol
- Be knowledgeable about arena emergency evacuation plan in order to safely assist guests during the unlikely event of an emergency
Qualifications
- Experience in a hospitality or entertainment environment is preferred
- You must love working with and helping people
- You must be able to stand for long periods of time
- You must maintain a positive attitude while handling difficult situations
- Flexible schedule: Availability to work most home games. Weekend availability is needed
Benefits
Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching
Pay
This role pays an hourly rate of $15.00-$17.50
Schedule
EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.
Skills
None specifically listed in the job posting.
Benefits
None specifically listed in the job posting.
Schedule
None specifically listed in the job posting.
Pay
None specifically listed in the job posting.
Company Information
Oak View Group is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.