Guest Experience Coordinator
The Guest Experience Coordinator
The Guest Experience Coordinator is a hospitality position providing on-the-ground customer service and logistical support to conference guests. The team fosters positive working relationships across all departments.
Responsibilities
- Create a welcoming and safe environment for diverse guests.
- Act as a primary point of contact for guests during their visit.
- Respond to the needs of guests, troubleshoot problems, and help in urgent situations.
- Welcome guests to campus, conduct orientation talks with groups of up to 120 people.
- Communicate with conference program organizers before and after programming.
- Set-up, break down, and clean event spaces.
- Stock inventory and clean and maintain conference supplies in meeting rooms and storage spaces.
- Willingness to help guests with basic tech support, including projectors and internet.
- Assist Conference Operations Managers, Coordinator team, and Facilities team with daily duties and projects.
- Provide occasional support for environmental science education programs, as assigned by supervisor.
- Perform other related duties as assigned.
- Act as a host during meal service hours; attend to guest questions and requests during meal services.
- Support kitchen staff in set-up, service, and clean-up for all Guest Experience dining hall meals.
Requirements
This is a 5-day workweek schedule, typically Thursday-Monday, including regular overtime and the occasional split shifts. Requires regular weekend work. Schedule may vary based on programming and business needs. This position takes place at our Golden Gate campus in the Marin Headlands and cannot be done remotely.
Qualifications
- Six months to one year experience in a customer service related field and/or training.
- Strong customer service and interpersonal skills.
- Ability to work as part of a team with a positive attitude.
- Demonstrated ability to self-supervise.
- Demonstrated commitment to equity and inclusion in the workplace.
- Flexibility to work various hours throughout each week, including weekdays, weekends, early and late shifts.
- Must be able to regularly lift and/or move up to 25 pounds.
- CPR, AED and First Aid certification required.
- Prioritize daily tasks and guest requests through organization and time management.
- Proficiency with or willingness to learn Google Suite.
Skills
None specifically mentioned in the job posting.
Benefits
Compensation: $22.77/hr. Option for a 403b retirement plan with employer match after 6 months. Paid sick leave.
Pay
$22.77/hr
Schedule
5-day workweek schedule, typically Thursday-Monday, including regular overtime and the occasional split shifts. Requires regular weekend work. Schedule may vary based on programming and business needs.
Benefits
Paid sick leave. Option for a 403b retirement plan with employer match after 6 months.
Qualifications
- Six months to one year experience in a customer service related field and/or training.
- Strong customer service and interpersonal skills.
- Ability to work as part of a team with a positive attitude.
- Demonstrated ability to self-supervise.
- Demonstrated commitment to equity and inclusion in the workplace.
- Flexibility to work various hours throughout each week, including weekdays, weekends, early and late shifts.
- Must be able to regularly lift and/or move up to 25 pounds.
- CPR, AED and First Aid certification required.
- Prioritize daily tasks and guest requests through organization and time management.
- Proficiency with or willingness to learn Google Suite.
Skills
None specifically mentioned in the job posting.
Benefits
Compensation: $22.77/hr. Option for a 403b retirement plan with employer match after 6 months. Paid sick leave.
Pay
$22.77/hr
Schedule
5-day workweek schedule, typically Thursday-Monday, including regular overtime and the occasional split shifts. Requires regular weekend work. Schedule may vary based on programming and business needs.
Benefits
Paid sick leave. Option for a 403b retirement plan with employer match after 6 months.
Qualifications
- Six months to one year experience in a customer service related field and/or training.
- Strong customer service and interpersonal skills.
- Ability to work as part of a team with a positive attitude.
- Demonstrated ability to self-supervise.
- Demonstrated commitment to equity and inclusion in the workplace.
- Flexibility to work various hours throughout each week, including weekdays, weekends, early and late shifts.
- Must be able to regularly lift and/or move up to 25 pounds.
- CPR, AED and First Aid certification required.
- Prioritize daily tasks and guest requests through organization and time management.
- Proficiency with or willingness to learn Google Suite.
Skills
None specifically mentioned in the job posting.
Benefits
Compensation: $22.77/hr. Option for a 403b retirement plan with employer match after 6 months. Paid sick leave.
Pay
$22.77/hr
Schedule
5-day workweek schedule, typically Thursday-Monday, including regular overtime and the occasional split shifts. Requires regular weekend work. Schedule may vary based on programming and business needs.
Benefits
Paid sick leave. Option for a 403b retirement plan with employer match after 6 months.
Qualifications
- Six months to one year experience in a customer service related field and/or training.
- Strong customer service and interpersonal skills.
- Ability to work as part of a team with a positive attitude.
- Demonstrated ability to self-supervise.
- Demonstrated commitment to equity and inclusion in the workplace.
- Flexibility to work various hours throughout each week, including weekdays, weekends, early and late shifts.
- Must be able to regularly lift and/or move up to 25 pounds.
- CPR, AED and First Aid certification required.
- Prioritize daily tasks and guest requests through organization and time management.
- Proficiency with or willingness to learn Google Suite.
Skills
None specifically mentioned in the job posting.
Benefits
Compensation: $22.77/hr. Option for a 403b retirement plan with employer match after 6 months. Paid sick leave.
Pay
$22.77/hr
Schedule
5-day workweek schedule, typically Thursday-Monday, including regular overtime and the occasional split shifts. Requires regular weekend work. Schedule may vary based on programming and business needs.
Benefits
Paid sick leave. Option for a 403b retirement plan with employer match after 6 months.
Qualifications
- Six months to one year experience in a customer service related field and/or training.
- Strong customer service and interpersonal skills.
- Ability to work as part of a team with a positive attitude.
- Demonstrated ability to self-supervise.
- Demonstrated commitment to equity and inclusion in the workplace.
- Flexibility to work various hours throughout each week, including weekdays, weekends, early and late shifts.
- Must be able to regularly lift and/or move up to 25 pounds.
- CPR, AED and First Aid certification required.
- Prioritize daily tasks and guest requests through organization and time management.
- Proficiency with or willingness to learn Google Suite.
Skills
None specifically mentioned in the job posting.
Benefits
Compensation: $22.77/hr. Option for a 403b retirement plan with employer match after 6 months. Paid sick leave.
Pay
$22.77/hr
Schedule
5-day workweek schedule, typically Thursday-Monday, including regular overtime and the occasional split shifts. Requires regular weekend work. Schedule may vary based on programming and business needs.
Benefits
Paid sick leave. Option for a 403b retirement plan with employer match after 6 months.
Qualifications
- Six months to one year experience in a customer service related field and/or training.
- Strong customer service and interpersonal skills.
- Ability to work as part of a team with a positive attitude.
- Demonstrated ability to self-supervise.
- Demonstrated commitment to equity and inclusion in the workplace.
- Flexibility to work various hours throughout each week, including weekdays, weekends, early and late shifts.
- Must be able to regularly lift and/or move up to 25 pounds.
- CPR, AED and First Aid certification required.
- Prioritize daily tasks and guest requests through organization and time management.
- Proficiency with or willingness to learn Google Suite.
Skills
None specifically mentioned in the job posting.
Benefits
Compensation: $22.77/hr. Option for a 403b retirement plan with employer match after 6 months. Paid sick leave.
Pay
$22.77/hr
Schedule
5-day workweek schedule, typically Thursday-Monday, including regular overtime and the occasional split shifts. Requires regular weekend work. Schedule may vary based on programming and business needs.
Benefits
Paid sick leave. Option for a 403b retirement plan with employer match after 6 months.
Qualifications
- Six months to one year experience in a customer service related field and/or training.
- Strong customer service and interpersonal skills.
- Ability to work as part of a team with a positive attitude.
- Demonstrated ability to self-supervise.
- Demonstrated commitment to equity and inclusion in the workplace.
- Flexibility to work various hours throughout each week, including weekdays, weekends, early and late shifts.
- Must be able to regularly lift and/or move up to 25 pounds.
- CPR, AED and First Aid certification required.
- Prioritize daily tasks and guest requests through organization and time management.
- Proficiency with or willingness to learn Google Suite.
Skills
None specifically mentioned in the job posting.
Benefits
Compensation: $22.77/hr. Option for a 403b retirement plan with employer match after 6 months. Paid sick leave.
Pay
$22.77/hr
Schedule
5-day workweek schedule, typically Thursday-Monday, including regular overtime and the occasional split shifts. Requires regular weekend work. Schedule may vary based on programming and business needs.